DBRO Posted February 2, 2018 #1 Share Posted February 2, 2018 Paid off cruise few weeks ago. Now when log in online, says we need to make final payment before 2/19. Over $1000 still owed. Called CAS and they said everything is good and we are paid in full. Has this ever happened to anyone else? Link to comment Share on other sites More sharing options...
Gameck Posted February 2, 2018 #2 Share Posted February 2, 2018 I have had CAS give me my total on my reservation, pay it off, and a month later say they calculated it wrong and I still owe another $900 Link to comment Share on other sites More sharing options...
DBRO Posted February 2, 2018 Author #3 Share Posted February 2, 2018 Yes. Called tonight and they resent my paid in full email. What I'm worried about is we called 2 times prior for a price on this cruise. Offered only 20% off. Then called about week later to get a price and they offered it for free and then we upgraded to a balcony for extra cost. I hope the CAS agent did not screw up and they adjusted the price back to 20% off. Link to comment Share on other sites More sharing options...
pcakes122 Posted February 2, 2018 #4 Share Posted February 2, 2018 When you try to click to "make a payment" does the system take you to an actual payment page or a "dead" page? I had this happen on my last cruise - but even if I tried to get to the actual payment screen I got an error. I called CAS and they reconfirmed I was fine (and sent another confirmation to me) - and in the end I was fine. I can even pinpoint when it happened, since my reservation had been showing Payment Complete for months after I paid it off but I started getting that screen after I prepaid my DSC online. After I did that, it always showed that I owed money - but wouldn't take me to the payment page. If it is actually taking you to the payment page, I would call the NCL.com support folks (not the NCL customer service line - but the website support team.) Link to comment Share on other sites More sharing options...
Shidah Posted February 2, 2018 #5 Share Posted February 2, 2018 I had this happen to me a few weeks ago too on two CAS cruises I have booked. One cruise was paid off, but it said it wasn't, and another the amount due was off. I called several times, they said it was a glitch in the CAS software, and sent me confirmations showing everything was good reflecting the correct amounts. The system did "fix" itself but it took two weeks or so. I agree, very troubling. I called CAS and NCL tech support a few times about it since I was envisioning losing my rooms, and they told me that they opened a ticket regarding the glitch. So it can't hurt to call their tech team. Link to comment Share on other sites More sharing options...
DBRO Posted February 2, 2018 Author #6 Share Posted February 2, 2018 Yes, We can go as far as it asking us for a credit card to make the remaining payment. But casino at seas said we are paid in full. Not sure what to think at this point. I will call and CL not casino at sea’s tomorrow. Thanks for info Link to comment Share on other sites More sharing options...
DBRO Posted February 2, 2018 Author #7 Share Posted February 2, 2018 I had this happen to me a few weeks ago too on two CAS cruises I have booked. One cruise was paid off, but it said it wasn't, and another the amount due was off. I called several times, they said it was a glitch in the CAS software, and sent me confirmations showing everything was good reflecting the correct amounts. The system did "fix" itself but it took two weeks or so. I agree, very troubling. I called CAS and NCL tech support a few times about it since I was envisioning losing my rooms, and they told me that they opened a ticket regarding the glitch. So it can't hurt to call their tech team. Thanks. Will call them tomorrow Link to comment Share on other sites More sharing options...
Coastalbreezes Posted February 2, 2018 #8 Share Posted February 2, 2018 Same thing happened to me after booking my last two CAS cruises; I knew I had not only made final payment but also pre-paid the DSC but kept getting the "don't lose out - make payment now" message. It was indeed a glitch in the system and to my knowledge has been fixed. Tracy Link to comment Share on other sites More sharing options...
cruiseaddictColleen Posted February 2, 2018 #9 Share Posted February 2, 2018 I also had this happen to me this week. We sail out tomorrow & my cruise is obviously paid in full. 2 days ago when signing in to my NCL acct. it stated I had a balance and it was due with a odd due date. I think "my glitch" had something to do with not having paid my DSC. I called CAS & paid them over the phone with her & then my balance went to zero. I at 1st called NCL direct line (tech support) I think & he was not helpful and in fact very rude when I was trying to explain what my acct. stated. I can definitely see how one can panic when this is being seen:D Link to comment Share on other sites More sharing options...
DBRO Posted February 2, 2018 Author #10 Share Posted February 2, 2018 I also had this happen to me this week. We sail out tomorrow & my cruise is obviously paid in full. 2 days ago when signing in to my NCL acct. it stated I had a balance and it was due with a odd due date. I think "my glitch" had something to do with not having paid my DSC. I called CAS & paid them over the phone with her & then my balance went to zero. I at 1st called NCL direct line (tech support) I think & he was not helpful and in fact very rude when I was trying to explain what my acct. stated. I can definitely see how one can panic when this is being seen:D I am going to pay our gratuities off right now and see if that fixes it. Thanks for info Link to comment Share on other sites More sharing options...
DBRO Posted February 2, 2018 Author #11 Share Posted February 2, 2018 Same thing happened to me after booking my last two CAS cruises; I knew I had not only made final payment but also pre-paid the DSC but kept getting the "don't lose out - make payment now" message. It was indeed a glitch in the system and to my knowledge has been fixed. Tracy Thanks for info. We are hoping it’s all final. Link to comment Share on other sites More sharing options...
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