Remind Me Please...

[grsnovi]

Can somebody remind me what the procedure would be if somebody stateside needed to contact the ship? I know that HAL has a way of making that happen. This assumes that we are not in port and therefore able to be reached by our cell phones. Thanks!

[JennyT]

In HAL’s frequently asked questions section, they have a “What are Your Emergency Phone Numbers?” section.

[Krazy Kruizers]

What Are Your Emergency Phone Numbers?

 

 

At some point in your travels you may experience an emergency. With this in mind, the following emergency phone numbers are available for your use. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During our regular business hours, please call: 800-426-0327.

Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Outside of these hours and during holidays, please call 888-361-8803, or 206-301-5293.*

*This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature.

Additionally, you can call the ship directly from the shore. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. A credit card is required for all inbound phone calls to a ship. The rate is $USD16.00 per minute and billing begins at the time specified. Please have the ship's name, your party's name and stateroom number before you call. Instructions:

1. Dial 1-800-993-5483 (US). From outside the U.S. access 1-321-837-6106.

2. Listen to the announcement.

3. Listen to the menu and select the number that corresponds to the ship you are calling.

4. If you receive a busy signal or message, please hang up quickly and try your call again.

 

Please print this page and give it to whomever you wish for dialing instructions.

[grsnovi]

Thanks! On past cruises we were worried about the health of older relatives (hence the travel insurance allowing us to cancel) but I think we should be good with cell phones while on shore on this coming trip.

[jayhawk66]

You might want to check with your cell phone carrier to see if they offer service through the ships cell service. Verizon charges 50 cents per sent text, 5 cents per received text and a much lower per minute fee for talk time compared to the ship to shore phone to or from your stateroom.