error in on-line check in

[kimberlym4]

Is it a big deal if I made an error (I put the wrong state down when it asked where the birth certificate is from) during on-line check in?  It will not let me go back and make any modifications.  I assume I can correct something like that at the terminal.  Anyone know?  I tried after a 15 minute hold to ask customer service and was told I have to change it at guest services on the ship...I know that is wrong.  So checking here with people that know.

[Clarea]

I don't understand why you cannot change the entry.  I've made errors before and have been able to change them. 

 

Try the normal fixes: clear cookies, clear cache, private browsing mode, different browser.

[kimberlym4]

Right again... I couldn't get back into at all earlier.  Tried a different computer and I was able to.  Thank you.  It did force me to choose a different check in time for him now.  So his time is a half hour after the rest of us.  Are these times really adhered to yet?  Will it be a problem if we all check in together during the earlier time?

[Clarea]

2 hours ago, kimberlym4 said:

Right again... I couldn't get back into at all earlier.  Tried a different computer and I was able to.  Thank you.  It did force me to choose a different check in time for him now.  So his time is a half hour after the rest of us.  Are these times really adhered to yet?  Will it be a problem if we all check in together during the earlier time?

 

Royal has not enforced check-in times for cruises out of US ports.

[cb at sea]

Call and tell a rep to change it for you.