INTERNET QUESTIONS

[Cruisegirl6]

I purchased the premium internet for two devices, my question, I am reading internet is extremely slow especially on the ship we be going on, Elation, question is, if the internet is extremely slow are we able to cancel and get a refund for one device on the very next day of the cruise if it doesn't work well the first day?

[chasinraynbowz]

Yes, you should be able to get a refund.

[ATL_Miami_Cruiser]

Yes you can cancel if you're unsatisfied with the performance. IMO I wouldn't bother getting the premium since the value tier seems to offer the same speeds, slow most of the day. From my experience Carnival doesn't use QOS (quality of service) to throttle/increase internet bandwidth between the tiers at peak times, so your experience will be the same during peak times.

Edited January 15, 2019 by ATL_Miami_Cruiser

[Cruisegirl6]

Thank you, we already paid for the premium don't think I can cancel it.

[RecoveryDude]

I’ve used premium on Carnival on the Pride, Conquest, and the Magic.  While it’s not as fast as my Verizon LTE at home .... it’s not bad for the sea.  Once you go premium you’ll never go back.

[Cruisegirl6]

Thank you.