MSC Armonia 04/03/2019 - Itinerary Change

[Dear_Maria]

I have just logged on to my booking to add some on board credit and I have noticed Montego Bay has now changed on the time table to Ocho Rios.

 

I have seen on a few post that this change in destination has been happening while other have still gone to Montego Bay.

 

I had pre booked an excursion in Montego Bay (just my luck!) and I can't seem to get any additional info from the site of what will happen in regards to my pre booked excursion.

 

Has this happened to anyone else and how was the situation handled? 

 

[Dear_Maria]

Just to add, they are currently updating the site, this could be adding to the lack of info on the site.

[Reds4life]

I was told twice by MSC reps that Ocho Rios would replace Montego Bay on the 5/27 sailing as well. 

[carmenincalgary]

I just logged in today and saw that on my May 13 cruise, that the stop had been switched - and kind of weirdly got an email about the change within about 10 minutes of me just randomly logging on to see when my last payment was due.  It'll make it easier to see the Blue Hole and Dunn's River Falls!

[Dear_Maria]

It's getting a little frustrating now. My internet package has disappeared as well as the excursion. I have not been contacted or refunded anything. I have emailed (with no reply) I have called my travel agent who said they would call be back  (with no call back as of yet) and I have called MSC direct and was asked to email again which i did this morning, no reply yet 😞 

[Beamafar]

Just off Armonia.  I noticed excursions for Ocho Rios being advertised on the daily planner on embarkation.  We had booked an MSC excursion for Montego Bay... We weren't even informed there was a change.  As it happened, the weather was bad and we had to miss the island altogether!

Edited January 28, 2019 by Beamafar

[Reds4life]

Beamafar, were you able to get some more pics from your cruise on Armonia? Much thanks in advance :)

[carmenincalgary]

On 1/26/2019 at 5:50 AM, Dear_Maria said:

It's getting a little frustrating now. My internet package has disappeared as well as the excursion. I have not been contacted or refunded anything. I have emailed (with no reply) I have called my travel agent who said they would call be back  (with no call back as of yet) and I have called MSC direct and was asked to email again which i did this morning, no reply yet 😞 

Sadly it doesn't seem like communication is one of the services MSC provides... I've sent emails directly to them, as well as filled out the information request forms online, and have never heard a peep for a reply... and I'm not one to spend hours on hold with them either.  Fingers crossed I get to the boat in May and I'm allowed on! 😉 

[Beamafar]

7 hours ago, Reds4life said:

Beamafar, were you able to get some more pics from your cruise on Armonia? Much thanks in advance 🙂

 

I intend to share as much info as I have on a separate thread (don't want to hijack other threads) but it'll be later this week after we return home.

[Dear_Maria]

Updates - I finally got a reply! The website is still working out the kinks and that is why some of my pre paid items are not being shown. The internet package I pre paid is the old offer so will not show on the site, but IS on my ticket and will be honored (I will confirm this when I actually go and will let people know the outcome) and the itinerary charge/ new website is stopping my Montego Bay excursion showing up. I have been told, that I will still get to do the excursion. We will dock at Ocho Rios but will be transported to Montego bay to do the excursion (about a 1 hour & 30/40 min trip each way according to Google) So not 100% sure if this will happen (Ocho Rios arrival 10:30am departs at 17.00pm with my excursion advertised as  3hours & 30 mins, seems a bit tight with disembarking/ embarking)

Edited January 29, 2019 by Dear_Maria
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[rwdtgb]

Our April 29th cruise has switched to Ocho Rios

[Dear_Maria]

Update!

 

I am getting conflicted information everywhere I turn!

 

My TA got involved as I was have not much luck and they got this response from MSC.

 

Clients can re-book excursions at Ocho Rios instead – they’ve actually booked by themselves MTB12  (an excursion in Montego bay which now needs to be cancelled)

 

They have also added an internet package – the itinerary change does not affect this item

 

My TA is now trying to get a refund for me....

 

Also worth mentioning I cannot book any excursions for Ocho Rios on the website, it shows there  is none.

 

Will update as I know more

Edited February 5, 2019 by Dear_Maria

[cruisingberger]

This sounds completely frustrating! I have to say I feel like you may have dodged a bullet with Montego Bay. It took us over two hours to go just a few miles in Montego Bay in January due to a two lane highway and several ships in port. There were at least 3 excursions that got back late. Sorry to hear about all of the miscommunication from MSC. This is something they truly need to fix. We were in Ocho Rios years ago and it seemed much less busy and easier to get to and from the ship.

[Dear_Maria]

Update (Again)

 

I have FINALLY received a definitive email from MSC.

 

I am getting a refund for the excursion. Not appeared on my card yet, but I will keep my eyes out.  They have also now added the Ocho Rios excursions. me and the soon to be DH have decided not to pick one. I have been hearing that Jamaica is proving to be one of the more problematic ports this time of year, with it often being missed completely due to high winds/ bad weather. We have decided to either have a wander around the port or book an excursion on the ship if we dock.  

Internet package will be honored

Edited February 7, 2019 by Dear_Maria
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