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Refund not fully issued yet -- only partial refund

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Late January we booked the "inaugural" Scarlet Lady cruise that would have returned to Miami today.  We were very excited with high hopes for a great experience.  World crisis happens, cruise cancelled.  we had the option to rebook for the new inaugural date in August, but I don't want to cruise the Caribbean in August as it's hot here in NJ at that time too.  So we cancelled and figure we'll use the offered credit another time.  However, though I paid for this cruise in full, I've only received about 2/3 back so far.  My TA called and was told by VV that "it's coming soon."   


Anyone else have this happen?   

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