L&S Guarantee Cabin

[Ourusualbeach]

6 minutes ago, livylotte said:

Thank you Ken.  Do you have any information on the only remaining Brilliance cruise out of Amsterdam on August 9th this year?

 

The cruise before it was cancelled a couple of weeks ago and the one after was cancelled yesterday.

 

I have to make final payment tomorrow.

Sorry, the only info I have is that it is still listed for sale.  Lots of cabins available, looks like mist have already cancelled. 

[livylotte]

Manager too busy to take my call right now and wants to call me back.  I said no thanks I'll wait ….

[livylotte]

3 minutes ago, Ourusualbeach said:

Sorry, the only info I have is that it is still listed for sale.  Lots of cabins available, looks like mist have already cancelled. 

 

Bet you can't see my corner aft available on deck 8 😭

[Ourusualbeach]

1 minute ago, livylotte said:

 

Bet you can't see my corner aft available on deck 8 😭

That would be hard to give up. 

[livylotte]

3 minutes ago, livylotte said:

 

Bet you can't see my corner aft available on deck 8 😭

 

Or 9 even.  See I'm so flustered I can even get the deck right.

[livylotte]

I spoke to Manager.  He can't do it. He's now gone off to speak to resolutions dept to see if they will make an exception.

 

On hold again ..

[livylotte]

I spoke to Manager.  He can't do it. He's now gone off to speak to resolutions dept to see if they will make an exception.

 

On hold again ..

[firefly333]

3 hours ago, ukrccl_a said:

Yeah they;

 

Yeah they're definitely around, but not on every sailing for sure (wish that they were!) - not sure if it depends on demand for that cruise as to if they open them up!

They are there, but when you go to pay, your credit card doesnt go thru. Says payment failure. I called crown and anchor and they were like oh we get these calls all the time, so I'm not the only one.

 

Seems like a unavailable under the gty or a little note would save them a lot of phone calls. 

 

Other lines allow solo gty bookings, but not rcl. Having to put in a fake person just seems like a dumb booking system to me. .. the oh it's done all the time line, yes I know. Proves it's a dumb way to me.

Edited June 12, 2020 by firefly333

[firefly333]

50 minutes ago, livylotte said:

I spoke to Manager.  He can't do it. He's now gone off to speak to resolutions dept to see if they will make an exception.

 

On hold again ..

Good luck. Booking shouldnt be this hard. Sorry

[livylotte]

firefly333, I was able to book a solo ocean view guarantee on Allure but RC can't L&S it to Odyssey properly because of glitch in their IT system. I have a cabin but that's about it.   It's been a frustrating day today.  Nearly 2 hours on the phone and I've not got anywhere.

They tell me that they do sometimes offer guarantee solo cabins close to sail date but getting a solo guarantee on a cruise which is over a year away is never going to happen.

I am told I have to wait until my cabin is assigned before they will issue me with an updated invoice.  I am waiting for a call back to see if they can assign me a cabin early.  I really don't want to wait a year before I get written confirmation of what I'm paying.

Edited June 12, 2020 by livylotte

[livylotte]

All I ask is for written confirmation in the form of an invoice showing the correct price of my cruise. Not an unreasonable request surely?  They can't do it.  I have to wait for my guarantee cabin to be assigned.  It's a guarantee so this might not happen for a very long time.  I don't care what my cabin number is - that is why I booked guarantee but I don't think I should have to wait for a year or more for a confirmation invoice, hence 2 hours just spent on the phone today to a Manager.

 

He needs to get authorisation from Head Office

He will call me back asap/in a few days/this week/within 7 days.  Yes, he threw all 4 time frames into the mix. Most of the call was like this - just non specific waffle and nothingness.  I was calm, I asked all the right questions, I stuck it out for nearly 2 hours, I was determined to get a resolution but he just wouldn't deal with it. 

 

Why does such a tiny problem have to go all the way to Head Office?  So many layers of hierarchy, why can't an operator take ownership of a problem and sort it without having to ask someone else's permission.  What a waste of manpower.

 

I'll give him his 7 days and will eat my words if he does get back to me.  I'll update if I hear sooner.

Edited June 12, 2020 by livylotte

[firefly333]

Yes, you would think there was a layer of supervision that could handle a solo booking, not tell you they think it's reasonable to wait a year to get a confirmed invoice.