refusing to refund my deposit - options?

[NumnuT_OZ]

Gday Guys,

 

not cruise related i know....

 

Paid a $4k deposit for accomodation on an resort in Fiji for a trip that covid cancelled..

 

Got $2k back as it was for the meals plan - all good.

 

They are refusing to refund the last $2k .

 

they said the dep was non refundable, but i was only told of that AFTER i paid the deposit.

 

I would really appreciate some assistance as to what options i have

 

No sign if flights to NZ yet, let alone Fiji

Cheers

 

[Aus Traveller]

Did you pay by credit card? Depending on the time limit that applies to your card/bank, you may be able to get the amount refunded under a 'charge back' because of 'non-supply of service'. All the best.

 

If you are beyond the time limit that applies to your card, maybe you could ask the resort to issue you with a voucher for a future holiday. That isn't a great option, but it would be better than losing the money. They could go with this option because it would mean they would get even more money from you when you do go in a year or two's time.

Edited March 5, 2021 by Aus Traveller

[NSWP]

Look at the fine print - cancellations, what does it say?  Good luck.