They finally fixed my medallion ap!!

[jfboy2000]

Got the same issue today! Gonna try to call tomorrow to see if I can get an answer... hopefully it's a quick fix.

[donswife]

On 10/4/2021 at 2:03 PM, Dar & Bob said:

I would be interested if they actually get this fixed for you.  I have the similar situation except the info is there on hubby’s account but nothing on mine and it doesn’t recognize the booking number for me.  I’ve had 4 phone calls and a chat and it still doesn’t work

I checked it yesterday, and we can now get into his account, both by email and by booking number.  

[donswife]

On 10/5/2021 at 7:39 AM, blondee419 said:

Head's up, try using the "Quick login" instead of signing in with email/password. This is what I was told on one of my marathon phone calls last week (Cruise is tomorrow). 

 Apparently THAT'S what was preventing me from entering my travel documents?? WTH??? 

That did not work for my husband's account until it got fixed.  We got an error message "booking not found".