Voyager points for people who cruised in August on Meraviglia

[alyssamma]

Hi...has anyone who sailed in August on the 3/4 day Meraviglia gotten credit for the cruise?

 

Myself and several others have not. Was wondering how widespread of a problem this is.

 

I've sent many, many emails to the Voyager club and no response at all. I sailed again on 10/2 and tried to get the Future Cruise lady to get it fixed and she was unable to. I've spoken to numerous reps and...nothing.

 

I got credit for my 10/2 cruise a few days after I got back.

[NMsunset]

Hi, what do the points mean anyway?

I'm Diamond/Black Card and never found the points mean anything.

 

If that changes, I'm rich🤔😮🤑🤓

[Geobugs]

I did not get my August 16th Meraviglia points.

[alyssamma]

Just now, Geobugs said:

I did not get my August 16th Meraviglia points.

Thanks...have you had any luck reaching out to anyone about this?

[Geobugs]

Another cruise in 30 days on Divina.  I will inquire after the next one.

[alyssamma]

Just to follow up on this. I sent an email every day to the Voyager people for a couple of weeks and then eventually got a reply. It was just the "we got your email" response but finally something.

 

Move forward and I sent another email asking for an update. I got a reply saying the T&C state 3mo for getting points. Now, it has already been 2.5mo and I got points for my Oct cruise in less than a week. I have zero faith that come 3mo I'll get points for this, but we will see.

 

Has anyone else gotten credit for Aug cruises from the US?

[Geobugs]

Not yet.

[Beamafar]

Points should be applied by around a fortnight following your cruise.  My points were added within a week of our recent cruise (we disembarked 12 days ago). 

[alyssamma]

57 minutes ago, Beamafar said:

Points should be applied by around a fortnight following your cruise.  My points were added within a week of our recent cruise (we disembarked 12 days ago). 

Operative word there is "should" 🙂

 

For our Oct cruise this is what happened...about a week. Seems like everyone who sailing in the US in August got fubar'd, tho...

[cheeseheads4ever]

Hello Fellow Cruisers!

We are sailing on MSC Mergivilia in January for the first time. We booked 2 weeks ago and put a deposit down. Then applied for a Voyager Club Status match. We got a Voyager number but have not heard anything regarding our status match. We emailed the Voyager Club email address about 3 or 4 days ago still nothing. Our Final Payment is due November 19. I don’t want to pay without the match discount. 
Is there a direct phone number to the Voyager Club without going through customer service or should ai ask for a manager.

Customer service said if we didn’t have status match prior to Final Payment they would refund later as an over payment.

thoughts? Any help would be appreciated…