are carnival cruise phone down?

[64funwhisper]

I have been trying to get thru since 9am anyone else having the same problem wanting to cancel

[blueskadoo]

I spoke to someone after being on hold for 53 minutes, then got transferred to wait for the resolutions team. Still waiting…2 hours and counting. 

[lasman]

I suspect with the holiday weekend and the number of people canceling cruises, it will be a long wait for service today

[64funwhisper]

guess I will try tomarrow my cruise leaves the 2nd

[blueskadoo]

Update #2: made it through at 2:24. Very

nice rep but obviously stressed. Took care of everything efficiently and refunded no problem. 

[zzmmmommy]

36 minutes ago, blueskadoo said:

Update #2: made it through at 2:24. Very

nice rep but obviously stressed. Took care of everything efficiently and refunded no problem. 

I am going on 2 hours with the resolution team - hoping someone answers soon!

[RoperDK]

I have been on hold now for over an hour.  Well, actually someone answered pretty quickly and I went through the whole spiel to cancel my cruise only to be told that because it's a casino offer I will need to talk to them.  She transferred me and I entered a whole new wait queue. 

[tallnthensome]

.

Edited December 26, 2021 by tallnthensome

[Girlincube]

15 minutes ago, RoperDK said:

I have been on hold now for over an hour.  Well, actually someone answered pretty quickly and I went through the whole spiel to cancel my cruise only to be told that because it's a casino offer I will need to talk to them.  She transferred me and I entered a whole new wait queue. 

Let me know how that goes. I was told Casino department doesn’t open until Monday. 

[blueskadoo]

1 hour ago, RoperDK said:

I have been on hold now for over an hour.  Well, actually someone answered pretty quickly and I went through the whole spiel to cancel my cruise only to be told that because it's a casino offer I will need to talk to them.  She transferred me and I entered a whole new wait queue. 

Ours was also a casino offer and I was able to cancel using the “Resolutions” department. 

[RoperDK]

6 minutes ago, blueskadoo said:

Ours was also a casino offer and I was able to cancel using the “Resolutions” department. 

Was your cruise before Jan. 15th?  I got through to the casino dept. at the 2 hour mark.  My only option for the Jan. 15th MG cruise was to move it to a later date.  No refund or FCC.  I did move it to Jan. 2023 with no penalty.  However,  it is considered fully paid and under a full penalty if I choose to cancel the 2023 cruise at a later date.  She did say that I could wait and see if they extend the cancel offer that ends on Jan. 14th.  I have too many planning and traveling decisions to make to go through a last minute cancellation at this point. I am disappointed that the casino department is not being very flexible. I booked a suite so no cheap cabin price for me.    

[RoperDK]

1 hour ago, Girlincube said:

Let me know how that goes. I was told Casino department doesn’t open until Monday. 

The casino department IS open today.

[blueskadoo]

18 minutes ago, RoperDK said:

Was your cruise before Jan. 15th? 

Our cruise was today! We pushed our decision to the last second to cancel. 

[2Yanks]

I was on hold 2 hours. I literally drove from Houston to Dallas on hold, transferred and on hold again. total on hold 4 hours

[Kris Lee]

2 hours ago, RoperDK said:

I have been on hold now for over an hour.  Well, actually someone answered pretty quickly and I went through the whole spiel to cancel my cruise only to be told that because it's a casino offer I will need to talk to them.  She transferred me and I entered a whole new wait queue. 

Same here. Got through pretty quickly initially.... about 15 minutes. But have been holding for the casino department for a looong time. Total call almost 2 hours. Saw someone else post that the casino department is closed today so I think I'm going to hang up and try tomorrow. Luckily don't cruise until Jan 9 so no rush yet......