Where can I see my onboard credit amount?

[mahasamatman]

2 hours ago, londonben said:

Does anyone if onboard credit from using a FCD should be shown?

 

Yes, it should be. Note that the new policy seems to forfeit OBC from FCD if you make any reservation changes.

 

29 minutes ago, jelayne said:

What is FCD?

 

Future Cruise Deposit. It's what you get when you book on board.

[jelayne]

4 minutes ago, mahasamatman said:

 

Yes, it should be. Note that the new policy seems to forfeit OBC from FCD if you make any reservation changes.

 

 

Future Cruise Deposit. It's what you get when you book on board.

The deposit doesn’t show except on your booking confirmation and balance due.  The onboard credit you get for booking while on the ship should show in tge Cruise Planner.  
 

And yes we have recently lost the OBC for an onboard booking when we took advantage of a price on 2 different sailing.  

[londonben]

8 minutes ago, mahasamatman said:

 

Yes, it should be. Note that the new policy seems to forfeit OBC from FCD if you make any reservation changes.

 

Thanks mahasamatman, I think it may require a phone call to Celebrity.

We purchased one on Apex in March this year, and when the TA tried to use it Celebrity informed them it had expired in 2018. This was resolved, and applied to the cruise we booked, but I wonder if it maybe got incorrectly marked as a changed booking somehow.

 

Ben.