Where has my cruise gone?

[SpainAlien]

I booked a cruise for April 16th, 2023, going on MSC Grandiosa from Barcelona to Southampton but now when I log on to the MSC website it shows me as booked on the MSC Virtuosa from Hamburg to Southampton instead.  According to the travel agent's website I am still on Grandiosa from Barcelona presumably there is a glitch on the MSC system or my cruise is cancelled and MSC just haven't got around to telling me or the travel agent yet.  Does anyone here have any ideas what's going on?

[sidari]

Virtuosa is sailing over winter 22 and next summer 23 from the UK, looks like your cruise is cancelled but MSC have failed to inform you as Grandiosa is not sailing from the UK in 23. 

Edited September 21, 2022 by sidari

[mmbcater]

4 hours ago, sidari said:

Virtuosa is sailing over winter 22 and next summer 23 from the UK, looks like your cruise is cancelled but MSC have failed to inform you as Grandiosa is not sailing from the UK in 23. 

Or if you have a Travel Agent-they may get the notification instead of you....

[SpainAlien]

I can't believe that they didn't just cancel my booking or leave me on the Grandiosa at least it is still going from Barcelona (our closest home port). I have written to my TA asking them to look into it and come back with options

[andynstacy]

Have you had a resolution to this change on Grandiosa?

Thanks