Royal Up Question

[tinkertwo]

I'm wondering if I need to do something I'm not aware of to use the Royal Up program.  I'm going to the Royal Up page, keying in my last name and reservation number, but it keeps saying to make sure my sailing is within 30 days.  It is.  I'll add that I am booked with Costco if that makes a difference.

Any suggestions as what I should be doing to get to see what is on offer for my sailing?  Do I need to do something in my Royal account?  

Thank you for any information or help you can provide.  

[ZoeyVictoria]

Costco does not participate in the Royal Up program.

[tinkertwo]

9 minutes ago, ZoeyVictoria said:

Costco does not participate in the Royal Up program.

So if I go to the actual Royal Up page on the Royal website I can not use it?  I understand I won't get the email offer however I thought I could do it on the Royal site.  

Thank you for your answer.

Edited September 25, 2022 by tinkertwo

[Starry Eyes]

https://costco-travel-us-mbr.custhelp.com/app/answers/detail/a_id/4142/~/does-costco-travel-participate-in-any-cruise-line-bid-to-upgrade-programs%3F
 

Too late this time; you cannot participate due to your big box travel agency.  They “own” your reservation and made the decision for you.

Next time you want to book a cruise, you will know that if you book via your big box store you will not be able to bid for upgrades for any cruiseline.

Edited September 25, 2022 by Starry Eyes

[ZoeyVictoria]

 No, sorry, it is impossible to use Royal Up on bookings made through Costco.  I believe there are a few other places that don’t participate, but Costco is the one most frequently mentioned.