April 9th MSC Seaside cruise (repositioning) is CANCELLED!! :(

[clemsonlori98]

Just got an email a few minutes ago that our April 9th MSC Seaside cruise from Port a Pitre is cancelled!   

 

IMPORTANT CANCELLATION NOTICE:

 Ship: MSC Seaside   -  Sailing: 4/9/2023   

 Booking:  for Passenger: 
 

October 7, 2022
 
Dear Valued Guest,
 
Thank you for choosing MSC Cruises for your cruise vacation.
 
We are contacting you with an important update concerning your cruise aboard MSC Seaside which was scheduled to sail from Pointe-à-Pitre, Guadeloupe on 4/9/2023. Due to necessary operational reasons, we regret to inform you that your cruise has been cancelled. We sincerely apologize for the disruption to your vacation plans.

Your booking will be updated in our reservation system in the coming days.

We know the time and energy spent on planning a vacation, and we sincerely apologize for any inconvenience this may cause. We would like to offer you the following 2 options:

1. If you would like to reschedule your cruise to an alternative ship and sailing date, please call your Travel Advisor. Or, if you booked directly with MSC Cruises, call us at 866-420-3584 before October 30, 2022 and reference your booking number. Any payments that you have already made towards your cruise will be transferred to the new one. Our representatives will be happy to help you find a new cruise vacation. Please note, the prevailing rate of the new cruise will apply.
   
2. Alternatively, if you prefer to request a refund in the amount paid to MSC, please call your Travel Advisor. Or, if you booked directly with MSC Cruises, call us at 866-420-3584 before October 30, 2022. Our representatives will be happy to assist.

 

If you purchased pre-paid shore excursions through My MSC, you will be automatically refunded. The refund will be processed within two billing cycles.

We thank you for your understanding, and we look forward to welcoming you aboard MSC Cruises in the near future!
 
Sincerely,
MSC Cruises USA

[Legowife]

We received a similar email (also on Oct 7) for our April 16 Seaside cruise from Port Canaveral.

 

Ours is offering to move us to the April 30 cruise, with an identical itinerary. However, when we called customer service, they insisted the 4/16 cruise was still happening?!?

[Beaver1975]

6 minutes ago, Legowife said:

We received a similar email (also on Oct 7) for our April 16 Seaside cruise from Port Canaveral.

 

Ours is offering to move us to the April 30 cruise, with an identical itinerary. However, when we called customer service, they insisted the 4/16 cruise was still happening?!?

You can no longer book the 16th cruise date. It shows up on the booking engine but errors our when you try too book it saying "this cruise is fully booked".  Who ever you talked to in customer service just looked at cruise availability via their booking software.  We were also moved to the 30th sailing date from the 16th.

[sidari]

2 hours ago, Legowife said:

We received a similar email (also on Oct 7) for our April 16 Seaside cruise from Port Canaveral.

 

Ours is offering to move us to the April 30 cruise, with an identical itinerary. However, when we called customer service, they insisted the 4/16 cruise was still happening?!?

No surprise there then.

[clemsonlori98]

I am just going to move my deposit to one of the sailings in June.  I was really looking forward to visiting Guadeloupe/Barbados/St. Johns.  Those are places my family has never visited.    

[kelleherdl]

Already had our travel plans to St Lucia. 😢😢

[clemsonlori98]

16 hours ago, kelleherdl said:

Already had our travel plans to St Lucia. 😢😢

Yeah...I had one way flight booked to Guadeloupe through Delta/Air France.   And I bought it before the huge price hikes.   😪

[Jupt]

Our cruise was canceled yesterday, 13th Oct.
Staring on 1st April '23 to 16th April '23, Martinique to Port Canaveral. We are really upsad, due to it over our 10th honymoon anniversary.

And we'd like to stay a few days more in Florida afterwards 😪

Has anyone further informations why they canceled it? Next to those they wrote in its email.

I can now see a new cruise from 1st to 15th April, Martinique to Martinique, so looks like it has nothing to do with the ship, more like maybe with Port Canaveral?