Son snowed in & can’t join me…questions…

[KKB]

I am currently on Divina & staying on tomorrow.

Freak snowstorm has son unable to join me.

This is a comped cruise via Urcomped.

I have reached out to them but no response yet.

We have added internet for 2, Drink packages for 2 & a couple excursions.

I need to cancel/modify these as well.

Just call MSC tomorrow when we hit Miami? 
On other lines such a thing is handled easily…hoping so on MSC…(this is my 1st MSC cruise)

[styles27]

Did you try going to guest services on board to see if they can help you?

[KKB]

4 hours ago, styles27 said:

Did you try going to guest services on board to see if they can help you?

Yes; they said they cannot handle next week’s.

NCL said the same…last August.

Ridiculous

[styles27]

49 minutes ago, KKB said:

Yes; they said they cannot handle next week’s.

NCL said the same…last August.

Ridiculous

Completely ridiculous! Sorry your son is snowed in and can’t make it! That’s a bummer for sure!

[JT1962]

You likely will need to cancel with Guest Services on the next cruise since you are  past the time they allow you to make changes online and possibly by phone.

[KKB]

15 hours ago, JT1962 said:

You likely will need to cancel with Guest Services on the next cruise since you are  past the time they allow you to make changes online and possibly by phone.

Guest services said I had to call.

Called while waiting to reboard & got email confirmation for all cancellations!

[JT1962]

1 hour ago, KKB said:

Guest services said I had to call.

Called while waiting to reboard & got email confirmation for all cancellations!

Glad you got it resolved. The onboard Guest Services and shoreside Customer Service never seem to communicate well with each other (or anyone else 😊). 

Edited February 17, 2023 by JT1962