Native Floridian 26 Posted March 27, 2023 #1 Share Posted March 27, 2023 (edited) Sailing in 12 days. Tried yesterday and again today to view the flights. When I click on Book and Manage flights I get a screen saying: we're having technical difficulties We apologize for any inconvenience and will be back shortly. Are you getting this too? Maybe we're too close to sailing to get to this? Yes I know I can view the flights on the airline side. Just wanted to check through HAL. Edited March 27, 2023 by Native Floridian 26 Link to comment Share on other sites More sharing options...
taxmantoo Posted March 27, 2023 #2 Share Posted March 27, 2023 Was down yesterday and still is down today. So is the Princess EZAir site. Sort of weird that the HAL site's error message is displaying a Princess ship 🙂 1 Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted March 27, 2023 Author #3 Share Posted March 27, 2023 12 minutes ago, taxmantoo said: Was down yesterday and still is down today. So is the Princess EZAir site. Sort of weird that the HAL site's error message is displaying a Princess ship 🙂 Thanks for confirming. I guess it's all in the family. Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted March 27, 2023 #4 Share Posted March 27, 2023 HAL is a mess, as usual. I tried to go into a booking and got an error message. I have two bookings, and both brought up this: 1 Link to comment Share on other sites More sharing options...
Rare 3rdGenCunarder Posted March 27, 2023 #5 Share Posted March 27, 2023 And booking is screwy, too. I went to do a dummy booking to check prices and I was told I had been a bad girl! Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Link to comment Share on other sites More sharing options...
Schnauzerguy Posted March 27, 2023 #6 Share Posted March 27, 2023 I talked to HAL this morning and was told they are definitely having website issues. The rep did offer to check flights for me, so it appears you can get help over the phone. Link to comment Share on other sites More sharing options...
ClippyJoe Posted March 27, 2023 #7 Share Posted March 27, 2023 Our PCC sent a change yesterday for our flights . It involved a change in Chicago to an international flight with only 1 hour leeway. (We are flying in from Oklahoma) We had booked our flights through Flight Ease and were scheduled to transfer through Houston which is one of our preferred airports. When I contacted her about the impossibility of making the Chicago flight on time,(Terminal change etc) she wrote that I should contact Flight Ease tomorrow (Tuesday ) because they were down today. So they are aware of the problem. 1 Link to comment Share on other sites More sharing options...
Rare gregma60 Posted March 27, 2023 #8 Share Posted March 27, 2023 1 hour ago, ClippyJoe said: Our PCC sent a change yesterday for our flights . It involved a change in Chicago to an international flight with only 1 hour leeway. (We are flying in from Oklahoma) We had booked our flights through Flight Ease and were scheduled to transfer through Houston which is one of our preferred airports. When I contacted her about the impossibility of making the Chicago flight on time,(Terminal change etc) she wrote that I should contact Flight Ease tomorrow (Tuesday ) because they were down today. So they are aware of the problem. Still new to this PCC concept. Shouldn't your PCC be the one fixing this flight messup and calling Flight Ease? Or do they not do everything a good TA would do? Just wondering if we should consider not going through a TA for future cruises (if any). -gregma 1 Link to comment Share on other sites More sharing options...
ClippyJoe Posted March 27, 2023 #9 Share Posted March 27, 2023 I can't speak for everyone but I usually have all my planning done when I call my PCC. Right now I have the flight I would like to substitute and I am only waiting to speak to the Flight East person tomorrow. Wish me luck ! Usually the biggest problem is getting through on the phone after the web site has been down. Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted March 27, 2023 Author #10 Share Posted March 27, 2023 My Flightease is working again. 1 Link to comment Share on other sites More sharing options...
Rare LAFFNVEGAS Posted March 27, 2023 #11 Share Posted March 27, 2023 Flight Ease (HAL) and EZ Air (Princess) are the same exact employees working this along with Cunard and Seabourn. Most of the employees are outside of North America. Some working from home while others are in a Call Center outside the US. Maybe 10% or less of the agents working the air are located in the US. Link to comment Share on other sites More sharing options...
boeckli Posted March 28, 2023 #12 Share Posted March 28, 2023 (edited) Still (or again?) not working for me Edited March 28, 2023 by boeckli Link to comment Share on other sites More sharing options...
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