I knew using the IRS as an example would set off a few rants. They are so well liked by millions of Americans. 😋
The IRS does this every year. They have systems designed to do this every year. Oh, and they don't really have to worry about shareholders and staying in business and taking care of their employees by trying to get them home.
The problem with this theory is that one of the main functions of the IRS is to process tax returns, including refunds. Thus they have a large number of people dedicated to the task, and their systems are set up specifically and directly for it.
My IRS return was 75 pages, it took my accountant a few months and then it was ready for my review, after that he e-filed. There was a lot of prep work before the IRS had to "push" the button. It took the IRS about 4 weeks to "push" the button with everything verified by a CPA to get my personal refund.
The IRS didn't have to to do the preparation math.
We really do like Holland America, as evidenced by our 5-Star Mariner status. We believe that their onboard service is an excellent value and are as anxious as anybody else to step foot on one their ships as soon as possible. What we have unfortunately noticed over the last few years is that their head office management team is certainly not up to par with their onboard teams. As I have said before ... a multi-million dollar international corporation managed like a corner store. Hopefully, this terrible pandemic will open some eyes and changes will be contemplated to ensure a brighter future. The changes at the top have already started and we look forward to what is to come.
p.s. Your cheque is in the mail !