RCL Sign In Problem

[LorraineP]

For the pass few days if I sign into my account I get a message “email or password incorrect”. I then have to click on Forgot my Password, a screen comes up to answer my security question. I create a new password & I’m in. When I try to sign in again same message. I have to go through the steps again. Whether I wait days or hours same message. I called RCL today & was told they will change password on their end. I was able to test it while agent was on phone signing in & out a few times. Seemed to be working. Tried now & same message. Anyone else having this problem? 

[Cigar King]

Have you tried a different browser?  (which one are you using?)

[LorraineP]

No I’ve been using Safari for ages on my iPad. 

[LorraineP]

Just tried signing in through Google & still same message. 

[LorraineP]

Just downloaded Chrome for IPad & even with that browser still get same message. Appreciate your advice. 

[Cigar King]

Do you have another device to try...say a cell phone or computer?  Obviously just guessing here, but, it sounds like it may be something local.  Any recent updates?

[perfect match]

I had a problem signing in tonight but saw a message about the switch over to using your email that you registered here with instead of your previous log in name. I tried that and got in with no problem. Used my email as my login and the same password that I’ve been using here recently. 

[LorraineP]

My sign in problem is with my Royal Caribbean account.