Viva - changes to dates and itineraries Fall 2025

[JezzaC]

Received earlier this week email related to changes for 21st September 2025 cruise. Since dates were changed this will probably affect quite many cruises in a row. 

 

"

Dear Valued Guests and Travel Partners, At Norwegian Cruise Line, we value your loyalty and thank you for making us your vacation of choice. We have important information regarding Norwegian Viva's 9-day sailing from Athens (Piraeus), Greece on September 21, 2025. Travel partners are asked to share this information with impacted guests. We are committed to delivering exceptional vacation experiences around the world. While it is always our intention to maintain original itineraries, at times unforeseen circumstances require us to make modifications. Due to port congestion restricting the ability to disembark in Haifa, Israel on September 30, 2025, we will now embark in Athens (Piraeus), Greece on September 20, 2025, and debark in Haifa, Israel on September 29, 2025. We apologize for any inconvenience this may cause. The revised itinerary is as follows:
Original Day Destination Arrive Depart   Sun PIRAEUS (ATHENS), GREECE   5:00 pm   Mon KUSADASI, TURKEY 6:30 am 12:30 pm   Tue ISTANBUL, TURKEY 8:30 am 6:00 pm   Wed MYKONOS, GREECE 1:00 pm 9:00 pm   Thu SANTORINI ISLAND, GREECE 8:00 am 9:30 pm   Fri AT SEA       Sat ALEXANDRIA (CAIRO), EGYPT 8:00 am 9:00 pm   Sun PORT SAID (CAIRO), EGYPT 9:00 am 6:00 pm   Mon ASHDOD, ISRAEL 6:00 am 11:00 pm   Tue HAIFA, ISRAEL 6:00 am	Revised Day Destination Arrive Depart   Sat PIRAEUS (ATHENS), GREECE   8:00 pm   Sun SANTORINI, GREECE 8:00 am 10:00 pm   Mon KUSADASI, TURKEY 6:30 am 12:30 pm   Tue ISTANBUL, TURKEY 9:00 am 6:00 pm   Wed MYKONOS, GREECE 1:30 pm 9:30 pm   Thu AT SEA       Fri ALEXANDRIA (CAIRO), EGYPT 6:00 am 9:00 pm   Sat PORT SAID (CAIRO), EGYPT 8:00 am 8:00 pm   Sun ASHDOD, ISRAEL 6:00 am 11:00 pm   Mon HAIFA, ISRAEL 6:00 am
WHAT HAPPENS NEXT: All guests may choose one of the following options by Monday, August 14, 2023: 1) Sail on Norwegian Viva's modified 9-day itinerary. All original pricing and promotions will be protected. If this is the preferred option, no further action is required.   OR  2) Cancel the current Norwegian Viva reservation and rebook at a later date. Guests who choose this option must contact us no later than Monday, August 14, 2023. In the U.S. and Canada, guests should call 1-800-327-7030, visit www.ncl.com or contact their travel advisor. Guests residing outside of the U.S. and Canada, should visit www.ncl.com for local contact information.   -Upon cancelation, guests will receive a full refund that will automatically be returned to the original form of payment. The refund will be processed within 30 business days of cancelation and will be returned within seven to ten business days following the processed date. The visibility of the funds is dependent on the guest's financial institution's internal policies. If the current reservation was paid utilizing a Future Cruise Credit (FCC), 100% of the FCC used will be re-applied to the guest's Latitudes account approximately 7 days from the date of cancelation. No further action is required.   Guests with active reservations as of Tuesday, August 15, 2023, will have their reservations moved to Norwegian Viva's modified 9-day itinerary.  TRAVEL DOCUMENTS Depending on nationality, guests may require a passport and/or a visa to visit certain ports of call. All necessary documentation should be printed and available to present at check-in on embarkation day. Guests who fail to obtain these documents will be denied boarding. For more information on the necessary documentation to sail and for all ports of call, please visit www.ncl.com/freestyle-cruise/cruise-travel-documents. Requirements and policies are subject to change. YOUR HEALTH AND SAFETY  While we welcome all guests to sail with us, regardless of vaccination status, and with no testing or masking requirements, it is the responsibility of the guest to be aware of, and to satisfy, any local protocols and/or travel restrictions in place at the visiting destinations at the time of sailing to avoid denial of boarding. For additional information on our health and safety protocols, please visit www.ncl.com/sail-safe. Please note that destination-specific travel requirements supersede any NCL embarkation protocols. As such, we strongly encourage you to visit www.ncl.com/travel-requirements-by-country to ensure you are in compliance and avoid any chance of being denied boarding. We encourage you to check these sites often, as regulations change frequently and with very short notice. We sincerely appreciate your understanding and look forward to welcoming you aboard the beautiful Norwegian Viva for your dream vacation at sea! Sincerely,  Norwegian Cruise Line"   I decided to cancel but it has been quite tricky. I send them an email and waited for response for few days. When they responded they asked to call since couldn't handle cancellation via email. Well called them and took nearly 30 minutes on the phone to hear that if I cancel they won't refund my deposit. It is stated clearly that refund will be made in case of cancellation. And then I got a request to email them about this and include this letter I received in it. Can't say what NCL really wants - do they want an email or phone call. And deadline is on Monday, NCL isn't making this easy. Once again their customer care is really bad.

[luv2kroooz]

Yawn, is anyone surprised, anymore?  As long as they say they are committed to delivering exceptional vacation experiences and it is always their intention to maintain original itineraries......boy those phrases sure have been overused over the past few months. At the end of the day who really cares what they are committed to and what their intentions might be. That's just word salad.

 

All people care about is what have you done for me lately? 

Edited August 12, 2023 by luv2kroooz

[cruiseny4life]

Did you get any resolution to this? Are you forced to cough up the deposit because you're in Finland? Here in the states, we would have plenty of time to cancel and not lose a deposit.

[nmguy27]

We also planned a Viva Athens cruise September 2025. First they cancelled a day, cruise now ending the 20th, but the following cruise still started the 21st. I called to move my deposit to a different ship and Hey said I didn't need to cancel since they are taking Viva out of service for the fall!  Sounds weird!