Is anyone else having trouble with booking different things for their cruise?

[helpmenew2crusing]

I have tried for a week to book an excursion, to have the website and the app tell me...( hang tight website is busy or we are adding fun check back later to just this can't be processed you will have to call to book.) I called last Sunday and today. Again, at first the associate says no problem I can book that for you. Then they get to the end of the transaction and they can't complete it. Then they tell me IT is aware of the issue. When I say well when I first told you about what was going on at my end you acted like it was new and now you are telling me the whole company can't book for anyone. Just trying to see if the real story is out there somewhere. Maybe IT can be more helpful during week day hours.

[patty1955]

1 hour ago, helpmenew2crusing said:

I have tried for a week to book an excursion, to have the website and the app tell me...( hang tight website is busy or we are adding fun check back later to just this can't be processed you will have to call to book.) I called last Sunday and today. Again, at first the associate says no problem I can book that for you. Then they get to the end of the transaction and they can't complete it. Then they tell me IT is aware of the issue. When I say well when I first told you about what was going on at my end you acted like it was new and now you are telling me the whole company can't book for anyone. Just trying to see if the real story is out there somewhere. Maybe IT can be more helpful during week day hours.

Have you tried using a different browser? Or at least not booking on a weekend? The site never seems to work on weekends.

[Luvcrusn]

Try the website using an incognito or InPrivate window. Generally the website only works wells for me when I do that.

[helpmenew2crusing]

21 minutes ago, patty1955 said:

Have you tried using a different browser? Or at least not booking on a weekend? The site never seems to work on weekends.

Yes, I have but I'll try again. Thank you.

[helpmenew2crusing]

18 minutes ago, Luvcrusn said:

Try the website using an incognito or InPrivate window. Generally the website only works wells for me when I do that.

I will give that a try. Thank you.