Casino Free cruise Recipient can't join European Cruise due to Passport issue

[Maanio]

Just now, BirdTravels said:

To do what? The primary guest 1 has their passport blocked by the US Government, so they are not allowed to leave the United States. How would calling NCL help?

 

And I assume that you know that the outward facing email addresses for NCL Execs (like Byrd) are handled by a guest services call center. The execs would never see the thousands of emails sent to their public email addresses each week.

 

This is a very specific Casino reservation and only the casino department can resolve the issue. And the resolution is likely to rebook it as a standard reservation removing the free cruise. 

Oh you are looking up all my posts and then quote them and crack down on it. Get a life haha

[SpainAlien]

On 5/3/2024 at 6:37 AM, time391 said:

I hope someone on here can assist

 

A family member, who we gave money for the Cruise, through the Casino at Sea program with NCL booked a Western Mediterranean cruise several months ago and it's past the deadline for refund.

 

However, unbeknownst to us, the family member has an issue with their US passport and cannot travel to Europe for the Cruise. We are booked to leave Barcelona on May 26th 2024.

 

At the moment, the other 3 members of the cruise's names are already logged into NCL website and our passport documentation is fine, can we still board the ship without the Casino at Sea family member, who had originally received the free cruise certificate?

 

I am wondering if anyone else has ever encountered something like this, since it's an odd situation. We paid for the cruise ourselves, but we took advantage of our family member's Casino benefit to receive the free Balcony room. We know that there will be losses now from Hotel and airline tickets for the one member who cannot travel to Europe, but we do not want to cancel the entire trip on account of one person's documentation issues. We do not mind losing some money from a lack of refund, but we're hoping not to lose the entire $10K with excursions.

 

Thank you for any help in advanced

OP, please come back and let us know if you managed to board.

 

[BirdTravels]

3 hours ago, Maanio said:

Oh you are looking up all my posts and then quote them and crack down on it. Get a life haha

 Your information was incorrect and bad advice. I have offered a suggested correction to your understanding of how a cruise line and NCL works.