It Was Mine - But Only for a Day

[katkell]

My upgrade is GONE :mad::(

 

I sat on the phone to Princess/PO this morning for 45 minutes, to accept my upgrade before 5pm Friday. I was so excited, I even printed out the confirmation booking. It said BC B603. With our name on it.

 

Finally, I got someone and after telling them I wanted to confirm my upgrade,

gave my booking no. and then .... SILENCE. After a minute, she put me on hold and then came back and said it was a MISTAKE :confused:

 

Princess made an error, and no explanation, thank you very much, we are

back on a BD guarantee.

 

NOT HAPPY.. so I shredded my confirmation.

 

27 days to go, and we are still waiting.

 

Has this ever happened to anyone else???

 

Katrina (unhappy cruiser)

[arxcards]

My upgrade is GONE :mad::(

 

I sat on the phone to Princess/PO this morning for 45 minutes, to accept my upgrade before 5pm Friday. I was so excited, I even printed out the confirmation booking. It said BC B603. With our name on it.

 

Finally, I got someone and after telling them I wanted to confirm my upgrade,

gave my booking no. and then .... SILENCE. After a minute, she put me on hold and then came back and said it was a MISTAKE :confused:

 

Princess made an error, and no explanation, thank you very much, we are

back on a BD guarantee.

 

NOT HAPPY.. so I shredded my confirmation.

 

27 days to go, and we are still waiting.

 

Has this ever happened to anyone else???

 

Katrina (unhappy cruiser)

 

Gee Katrina,

An awful shame for them to get your hopes like that.

Disappointing about no explanation.

Keep watching your inbox, your luck might turn.

 

Cheers

Geoff

[LouLou28]

My upgrade is GONE :mad::(

 

I sat on the phone to Princess/PO this morning for 45 minutes, to accept my upgrade before 5pm Friday. I was so excited, I even printed out the confirmation booking. It said BC B603. With our name on it.

 

Finally, I got someone and after telling them I wanted to confirm my upgrade,

gave my booking no. and then .... SILENCE. After a minute, she put me on hold and then came back and said it was a MISTAKE :confused:

 

Princess made an error, and no explanation, thank you very much, we are

back on a BD guarantee.

 

NOT HAPPY.. so I shredded my confirmation.

 

27 days to go, and we are still waiting.

 

Has this ever happened to anyone else???

 

Katrina (unhappy cruiser)

 

BUGGER BUGGER BUGGER Katkell!:mad:

[Skyrules]

I think I would have been insisting they honour the offer.

 

Is a bit of a shame, but at least you're still going.

 

Kym

[katkell]

I think I would have been insisting they honour the offer.

 

Is a bit of a shame, but at least you're still going.

 

Kym

 

Well, gotta be careful, I have already asked them 3 times when we will get our cabin allocation, only to be told "we do 500 at a time", 1950 passengers, that gives them - if they do one allocation a week - 4 weeks, we booked in April, i reckon that's plenty of time. I am not liking this one little bit, but I have paid and I am guaranteed at least a balcony.

 

Dont want to have that little black cross next to our name.

 

I should just print it out again and go to fair trading???

[chaz cruiser]

Maybe they will give you a free upgrade to make up for their mistake!!

 

Cheers,

Charmain:)

[sayaguru]

Send them an Email NOW! State (nicely) how you were very excited to get the upgrade etc etc and were very upset to find it was a mistake (on P&O's behalf).

State the booking name, cruise etc.

Do it now though. They promise to get back to you within 21 days.

They may come to the party with the upgrade or compensate you for your "severe disappointment" with an OBC.

Good luck.

[aussiedisneyfan]

Don't forget to say you were telling everybody you know and now you have to tell them it was a mistake.

[MsMinx]

Oh that's a shame :( I'd keep pushing for it though. They offered to you and you want it - make them give it to you! Good luck!

 

If not, well, at least you have a guaranteed balcony :D

[katkell]

Thanks everyone for all your support. I will send them an email, probably fall on deaf ears though. But you never know, life is like a box of chocolates, just to coin a famous phrase.

 

I will let you know.

 

Katrina

[Legs11]

Thanks everyone for all your support. I will send them an email, probably fall on deaf ears though. But you never know, life is like a box of chocolates, just to coin a famous phrase.

 

I will let you know.

 

Katrina

 

Oh god - I think I am going to cry for you

(woo hoo - 4 in a row - and I wasn't even trying)

[katkell]

Oh god - I think I am going to cry for you

(woo hoo - 4 in a row - and I wasn't even trying)

 

Thanks Mandy, having a crappy week anyway, so I need sympathy. By the way I thought your review, was entertaining and informative. Great read.

 

Katrina

[Legs11]

No probs. I tend to cry over a really sad commercial these days anyway - hormones such a wonderful thing!!!

[kaseyoz]

Hi katrina.

 

that is sad news about your upgrade, at least you are still cruising, but hardly makes up for it.

 

sorry to hear you are having bad weekend

 

funny for you

 

http://twopeasinabucket.kaboose.com/mb.asp?cmd=display&thread_id=2318410

http://twopeasinabucket.kaboose.com/mb.asp?cmd=display&thread_id=2244808

 

 

they have these threads every week they always make me smile, hope you are feeling much brighter tomorrow

[katkell]

Thanks for that, love the cats

[katkell]

Ok everyone, have just sent an email, I tried to be tactful and disappointed at the same time. I have asked them to give me an explanation and a reply inside the 21 days. So they probably won't.

 

I will see what comes back and update when I know. Fingers crossed.

[kaseyoz]

Hi katrina.

Hope you are feeling a bit brighter today, let us know how you go on with the emails.

 

vent here if you need to

[katkell]

I will vent here, if I have to, no email today. I am not really expecting one before we go, cause I did say I wanted a response before the 21 days and we leave for Sydney in 18 days. I reckon they will not reply until they have to.

 

But wait!!!!!! I am taking my laptop with me, so I can check whilst in Sydney. HAHA. My bet is that we won't be allocated a cabin assignment til we get on board anyway.

 

Katrina