World Club Desk

[Liz 130]

I need some advice from other World Club members about getting a response from the World Club Desk. I have called twice and put my question in writing and still don't have an answer. Do they just delete correspondence? Am I the only one who has encountered this problem?

 

Should I ask to speak to a certain person? I can't believe Cunard's service could be this bad.

 

Any suggestions would be appreciated.

 

Liz

[GAV BOY]

I need some advice from other World Club members about getting a response from the World Club Desk. I have called twice and put my question in writing and still don't have an answer. Do they just delete correspondence? Am I the only one who has encountered this problem?

 

Should I ask to speak to a certain person? I can't believe Cunard's service could be this bad.

 

Any suggestions would be appreciated.

 

Liz

 

Hi,

 

Im not sure of your enquiry but when i call my query is always dealt with immediately (cant think of the Ladies name) I have had dealings in the past with Sue West, maybe you could try her ,not sure if she is still there.

 

I dont think e-mail is always a good idea.

 

Hope this helps.

 

Gavin

[3rdGenCunarder]

I need some advice from other World Club members about getting a response from the World Club Desk. I have called twice and put my question in writing and still don't have an answer. Do they just delete correspondence? Am I the only one who has encountered this problem?

 

Should I ask to speak to a certain person? I can't believe Cunard's service could be this bad.

 

Any suggestions would be appreciated.

 

Liz

 

I can. The US WC people never seem to answer email. I've had pretty good luck calling them. If you don't get a satisfactory answer when you call, ask the person to put you on hold while he/she asks someone who might know. Or ask the person to put you through to a supervisor.

 

Alternatively, is it something your TA can help with?

 

Kathy

[cunardqueen]

I need some advice from other World Club members about getting a response from the World Club Desk. I have called twice and put my question in writing and still don't have an answer. Do they just delete correspondence? Am I the only one who has encountered this problem?

 

Anytime lv made contact with them Sue has phoned me back and l wouldnt even say my enquiries were just so important, but it did give me a chance to mention a few things.

My only problem is my past two issues of the Cunarder havent arrived, granted its probably not worth reading, But that isnt the point

 

Cheers

Myles

[Liz 130]

Thank you Gavin and Kathy for your quick replies.

 

I have already been put on hold twice while the rep that answered the phone asked a supervisor - who didn't know the answer to my question. They assured me that they would get an answer and get back to me -- I'm still waiting....

 

I'll post the question here - maybe someone will know the answer.

 

We will be sailing on the March 20th Easter weekend four day cruise - my question is what world club benefits are we entitled to on a cruise that is less than a week? Doesn't seem that diffucult a question.

[ocngypz]

Thank you Gavin and Kathy for your quick replies.

 

I have already been put on hold twice while the rep that answered the phone asked a supervisor - who didn't know the answer to my question. They assured me that they would get an answer and get back to me -- I'm still waiting....

 

I'll post the question here - maybe someone will know the answer.

 

We will be sailing on the March 20th Easter weekend four day cruise - my question is what world club benefits are we entitled to on a cruise that is less than a week? Doesn't seem that diffucult a question.

 

 

And what is your membership level?

[Liz 130]

My husband and I are Platinum - my two sons are gold.

 

The reason I posed the question was that in the FAQ section it implies that not all benefits are available on cruises less than five days (vague) so I wanted to know what was not honored. What's your guess?

[ocngypz]

My husband and I are Platinum - my two sons are gold.

 

The reason I posed the question was that in the FAQ section it implies that not all benefits are available on cruises less than five days (vague) so I wanted to know what was not honored. What's your guess?

 

No internet and perhaps limited functions.

[Liz 130]

Is that your guess - or are you privy to a source that other cruisers aren't?

 

Thanks!

[Liz 130]

Just back from the Easter getaway - There was a note in our stateroom on arrival which listed the benefits available on this cruise.

 

For those interested - the internet package and discount on dry cleaning was available. There was no wine tasting or cocktail reception.

 

It was a lovely weekend get away - and it was so nice to be on this ship again.

 

I'd be happy to answer any questions you may have.

 

 

Liz

[bobby1119]

I need some advice from other World Club members about getting a response from the World Club Desk. I have called twice and put my question in writing and still don't have an answer. Do they just delete correspondence? Am I the only one who has encountered this problem?

 

Should I ask to speak to a certain person? I can't believe Cunard's service could be this bad.

 

Any suggestions would be appreciated.

 

Liz

 

Liz,

 

I am Diamond Cunard world club status and, quite frankly, do not have much good to say about CWC.

 

I receive no email notifications about promotions nor do I receive the Cunarder magazine. I have sent several emails to CWC apprising them of the situation and have had no replies. I have called CWC twice and have been assured that the situation will be corrected. Still, no magazine, no email notifications.

 

Ironically, a friend whom I introduced to Cunard and who made only 1 voyage receives regular email notifications and the Cunard magazine.

 

I have several future bookings, including QE2's farewell NY departure, a QE2 European cruise and a 68 day segment of the Queen Victoria world cruise. The lack of responsiveness from Cunard/CWC, in spite of my repeated requests, compels me to consider other cruiseline options. I will not cancel QE2, but I am most likely going to cancel everything remaining.

 

I hope whoever at Cunard monitors these boards, and I have been told that they do, is reading this. Shame on Cunard for treating loyal passengers so shabbily.

 

Good luck, Liz.

 

Bobby

[Liz 130]

Unfortunately, it seems that CWC ignores many requests. What I found particuarly annoying was having their representative read their website to me. When past passengers know more about the Cunard line than the employees of the company- it's a sad state of affairs.

 

We have traveled with our children on Cunard for the last eight years. Our sons are now adults - and making their own decisions about what cruise lines and airlines to spend their money on - I wonder if they will choose Cunard.

 

If the treatment they experience as past passengers is an indicator - I doubt it.

 

Liz

[EMSOMICH]

I have actually received a reply to my E-mail to the World Club. It gave me the answer to the question I asked about a week ago!

 

Maureen

[Glenndale]

I've never had a problem with getting information from Cunard UK using the contact us tab on their website.

It may take a little while for them to respond but I have always found them most helpful.