I also lost my rep. She was really great and always tried to work her "magic" for me on pricing. I had sent an e-mail, but never heard back and it wasn't even returned. When I called I was told that she now longer worked there. I had another male rep for years and when he left I worked with my latest one. I now have a new rep and she's very nice, but I don't really have a relationship with her yet and she isn't quite as generous. Although that may just be CAS cutting back as she took time to look up everyone sailing with me to see what she could offer.
If we're allowed to say names they were Alan and Kim.