I really wish that was true for me, 2022 cruise, he was useless….. I gave up $400 OBC with another cruise online TA for personal assistance never again….. I do great on my own, and pick the Online TA with the best perks, but this years cruse went with NCL TA, with no expectations just wanted the 25% off coupon for transatlantic. Im happy it worked for you…. Maybe you need to share their name.