Since I don’t sail until October, I haven’t worried too much about the website issues since I have documentation and screen shots of my loyalty status. Since the transition, the status has been wrong/right/wrong, etc., but now everything but my OBC is fine.
I had to make final payment a couple weeks ago, and wasn’t about to try to do that online. As others have suggested, I called when the call center opened and got right through. The CS rep sounded like he was working remotely (I could hear the dog barking!) and had to put me on hold a few times to get questions answered, but I was able to confirm my OBC and make final payment with an immediate email confirmation. I had booked a couple shore excursions but hadn’t payed for them although they continue to show as booked. CS couldn’t apply the OBC to them, but said they showed and are booked at the original price and once the website was sorted out, I’d be able to apply my OBC to them.
All is not perfect yet on the new site, but there is positive progress! Just thought I’d be another poster whose problems are almost all resolved.