Frustrated with the Speciality Restaurant Booking on Allure of the Sea

Three weeks ago I felt so excited with booking Allue of the Seas through *********** as this will be my family's first cruise trip on such most entertaining ship. Two weeks ago, I booked 150 Central Park through Pre-Cruiser Planner for three persons in 2 cabins and then the frustration started.

After the booking, I received an email confirmation from RCCL. Everything looked fine. Just one day later, *********** contacted me about RCCL not seeing the payment for my mom's reservation. After I emailed them the payment confirmation via ***********, RCCL admitted something wrong with their system and agreed to fix.

Two days later, I found RCCL just simply canceled my mom's reservation but did not make any refund. After I pointed out their mistake, they said they will resume the reservation for my mom. For this time, they did resume but charged me another $40.

I was so frustrated. RCCL said I can not solve this issue with them directly as I booked the cruise through *********** even though I booked the specialty restaurant throught RCCL's pre-cruise planner. Hence, I had to call *********** every time to explain what happened and then they will let me know what the RCCL's reponse is.

Originally, I thought it should be an easy fix. Now I am worrying whether I can get my money back through this slow and confused communication process. Even though I would like to try other speciality restaurant, I am very hesitated to book any more as I am worrying to have some similar issues.

Besides, *********** said I can not book the specialty restaurant with them directly as RCCL does not allow them to do so.

I have already spent a lot of time explaining this to RCCL and *********** but still not get it resolved. So desperate!!! What is the best way to solve this issue and book specialty restaurent? Any suggestions? Thanks a lot for your help.

Welcome to Cruise Critic!

As you can see, we can't name Travel Agents here, so you have a lot of asteriks in your post.

There is a RCCL board here:

http://boards.cruisecritic.com/forumdisplay.php?f=83

Maybe someone will have a solution there.

Welcome to Cruise Critic.

Do go over to the RCI board and ask questions there.

Thankfully on HAL we can book our own speciality restaurants without having to go through the people we booked cruises with.

Hope you get this resolved.

Let us know what happens.

Why not just CALL, on the phone to RCI and get it straightened out once and for all? Or, have your TA do it....that's why they get paid a commission!