Go Back   Cruise Critic Message Board Forums > Cruise Lines "A - O" > Carnival Cruise Lines
 
Register here!
Forgot Your Password?


Notices

Carnival Cruise Lines
- Read thousands of Carnival Cruise Reviews
- Compare the best Carnival Cruise Deals
- Write a Carnival Review
- Find Your CARNIVAL Roll Call
See posts about:
Carnival Breeze
Carnival Elation
Carnival Glory
Carnival Liberty
Carnival Paradise
Carnival Splendor

Carnival Conquest
Carnival Fantasy
Carnival Imagination
Carnival Magic
Carnival Pride
Carnival Sunshine

Carnival Dream
Carnival Fascination
Carnival Inspiration
Carnival Sensation
Carnival Triumph
Carnival Valor

Carnival Ecstasy
Carnival Freedom
Carnival Legend
Carnival Miracle
Carnival Spirit
Carnival Victory

Reply
 
Thread Tools Display Modes
  #1  
Old September 9th, 2011, 02:58 AM
DaveNetMan DaveNetMan is offline
Cool Cruiser
 
Join Date: Mar 2004
Location: Buffalo, NY (formally Columbus, OH)
Posts: 224
Red face Has anyone ever disliked their PVP (Personal Vacation Planner)?

For years I always booked all my cruises on various websites, and never involved a Carnival PVP (Personal Vacation Planner). At some point, I guess one got 'assigned' to me, and contacted me recently offering help with my cruise planning. So now, we are using one for the 1st time, but so far it's been frustrating dealing with him. I've called & emailed him with several questions or requests, and each time, it comes off as if he didn't really listen to my question, ie he gives me an answer but it wasn't even what I asked him. Even while speaking on the phone, he came across as 'distracted', or more interested in pushing sales rather than answer my question. I have no problem working with a PVP, but I'm just not comfortable with him, he doesn't seem to have MY interests as a priority. Has anyone ever had similar experience? How can I tactfully request to be assigned a different PVP?
__________________
Carnival Celebration, Dream, Ecstacy, Fantasy, Freedom, Glory, Holiday, Jubilee, Legend, Mardi Gras, Paradise, Pride, Tropicale, Valor
Celebrity Galaxy, Mercury
NCL Norway, Pearl
Booked on Carnival Splendor
Reply With Quote

  #2  
Old September 9th, 2011, 03:12 AM
kujobie's Avatar
kujobie kujobie is offline
5,000+ Club
 
Join Date: Jan 2004
Location: Clearwater, FL
Posts: 5,273
Default

Quote:
Originally Posted by DaveNetMan View Post
For years I always booked all my cruises on various websites, and never involved a Carnival PVP (Personal Vacation Planner). At some point, I guess one got 'assigned' to me, and contacted me recently offering help with my cruise planning. So now, we are using one for the 1st time, but so far it's been frustrating dealing with him. I've called & emailed him with several questions or requests, and each time, it comes off as if he didn't really listen to my question, ie he gives me an answer but it wasn't even what I asked him. Even while speaking on the phone, he came across as 'distracted', or more interested in pushing sales rather than answer my question. I have no problem working with a PVP, but I'm just not comfortable with him, he doesn't seem to have MY interests as a priority. Has anyone ever had similar experience? How can I tactfully request to be assigned a different PVP?
Just call 1-800-Carnival and deal with whoever answers the phone. You don't have to deal with the same person. I've booked my 12 cruises with 12 different people. I've liked them all, but if you don't like one, hang up and call again. I have a PVP who e-mails me and calls periodically, but I've never booked a cruise with her. As long as you know which discounts you qualify for, which is pretty simple, there's only a handful, then there is no need to have a specific person hold your hand.
__________________
"I'll take the deck of a ship any time"
-Jimmy Buffett

Jubilee..May 2001 5 day west
Sensation...May 2003 5 day west
Glory...April 2004 7 day east
Inspiration...April 2005 5 day west
Miracle...April 2006 7 day west wedding/honeymoon
Imagination...January 2007 5 day west
Valor...April 2007 7 day east
Inspiration...September 2008 4 day west
Inspiration...January 2009 4 day west
Legend...September 2009 7 day west
Legend...September 2010 7 day west
Dream...September 2011 7 day east
Liberty...September 2013 7 day east

Last edited by kujobie; September 9th, 2011 at 03:18 AM.
Reply With Quote

  #3  
Old September 9th, 2011, 06:03 AM
mrpayroll's Avatar
mrpayroll mrpayroll is offline
Blue Ribbon Cruiser
 
Join Date: Jan 2009
Location: Michigan
Posts: 4,048
Default

As stated above, just call the 1-800 # and talk to whovever answers. If you feel comfortable with that person, ask for their personal number and presto, you have a new PVP...
Reply With Quote

  #4  
Old September 9th, 2011, 06:50 AM
k2excursion's Avatar
k2excursion k2excursion is offline
Blue Ribbon Cruiser
 
Join Date: May 2009
Location: Tulsa, OK
Posts: 4,130
Default

I usually just call the 800#. Many of the questions we have, PVPs don't seem to know the answer to. They seem to be more trained to just handle sales, as you've experienced. My latest one (I've had many), has been straight up with me about it, referring me to the customer service line. I appreciate that honesty. Call the 800# for general questions. If you want to book with someone different next time, call the 800#, and you will almost certainly get someone different. PVPs aren't like having a travel agent; you aren't forced to go through your PVP.
__________________
Past cruises: Celebration 9-4-2003, Celebration 9-11-2004, Elation 12-12-2005, Valor 4-22-2007, Conquest 4-26-2009,
..................Holiday's final sailing 11-2-2009, Carnival Dream 4-17-2010
..................Carnival Triumph 11-8-2010, Carnival Miracle 4-4-2011, Carnival Dream 11-5-2011, Carnival Magic 3-18-2012,
..................Carnival Triumph 12-3-2012, Carnival Breeze 4-13-2013, Carnival Dream 1-25-2014,
..................Carnival Splendor 11-1-2014 (San Juan to Miami)

Upcoming cruises: None

k2 is in reference to the mountain known as K2, not a reference to the drug. Drug-free, straight-edge is the way to live! Mountain highs are greater than any drug high!
Reply With Quote

  #5  
Old September 9th, 2011, 09:40 AM
deetrayn's Avatar
deetrayn deetrayn is offline
Cool Cruiser
 
Join Date: Sep 2010
Location: Tennessee
Posts: 871
Default

The only thing I disliked was when my PVP was changed. I really liked my previous PVP, but she was promoted to another position. I am not as pleased with the new person who has been contacting me. I currently have two cruises booked, and he has called me multiple times about booking another. Kinda irritating.
__________________





Past Cruises
CCL Sunshine~Sep 2014
CCL Victory~Mar 2014
RCCL Jewel OTS~Dec 2013
RCCL Jewel OTS~Nov 2013
CCL Liberty~Mar 2013
CCL Sensation~Mar 2012
CCL Dream~Oct 2011
CCL Fascination~Oct 2010 (First Cruise)

deetrayn@yahoo.com
Reply With Quote

Ad Sponsored By
  #6  
Old September 9th, 2011, 09:51 AM
FlaGrl4Evr's Avatar
FlaGrl4Evr FlaGrl4Evr is online now
5,000+ Club
 
Join Date: Jan 2010
Location: Tampa Bay, Florida
Posts: 7,175
Default

I wish I could share the name of my Carnival PVP but we are not allowed to do this on these boards so all I can say is please call Carnival and speak to a few until you find one that you click with. We got really lucky and ended up with a great PVP right away but I can say when he is on vacation and I need to speak to another one, I can really tell the difference. It is all in the little things that he does like being prompt in returning phone calls and E-mails, trying to help us out with getting the best deal and cabin location for our budget and with suggestions that we otherwise may have not known about. Keep trying, great PVPs really do exist. Good luck to you.
__________________
Cari

Carnival Legend
Carnival Inspiration
Carnival Liberty
Reply With Quote

  #7  
Old September 9th, 2011, 10:17 AM
tnincy's Avatar
tnincy tnincy is offline
Cool Cruiser
 
Join Date: Jul 2009
Location: Right Near the Beach
Posts: 669
Default

disliked all but my first one. now we will book online or call the 800# as others have said.
__________________
"If ignorance is bliss then why aren't there more happy people walking around?"
Reply With Quote

  #8  
Old September 9th, 2011, 10:20 AM
okgirl okgirl is offline
10,000+ Club
 
Join Date: Feb 2006
Location: Tulsa, Oklahoma
Posts: 12,284
Default

I didn't like useing a PVP because it was hard to get ahold of them and I didn't like not being able to be spontaneous. I've cruised quite a bit and I just call the 800# and talk to whom ever answers the phone.
__________________
Janey









Festivale 5/1983, Festivale 6/1984, Holiday 7/2001, Inspiration 2/2002
Paradise 3/2004, Pride 9/2004, Victory 5/2005, Conquest 4/2006
Conquest 9/2006, Freedom 3/2007, Glory 9/2007, Conquest 2/2008,
Valor 5/2008, Glory 8/2008, Glory 9/2008, Fantasy 2/2009, Conquest 9/2009,
Dream 12/2009, Conquest 2/2010, Ecstasy 4/2010, Conquest 9/2010,
Ecstasy 2/2011, Glory 2/2011, Conquest 10/2011, Triumph 11/2011, Magic 3/2012,
Conquest 9/2012, Breeze 1/13/13 & 1/19/13, Conquest 4/2013, Magic 10/2013, Sunshine 2/2014, Magic 8/2014
Reply With Quote

  #9  
Old September 9th, 2011, 10:22 AM
AWCHIEF's Avatar
AWCHIEF AWCHIEF is offline
Cool Cruiser
 
Join Date: Nov 2010
Location: The Mississippi Gulf Coast
Posts: 1,454
Default

I suppose I have been very fortunate, I have had two PVPs and both are excellent. The first is now one of the beards and she passed me to my current one. He is very proactive and always helpful to me. My only worry is that he will get promoted and the next will not be as good.
__________________
Michael

XENOPHOBE : One unduly fearful of what is foreign and especially of people of foreign origin.
Reply With Quote

  #10  
Old September 9th, 2011, 10:43 AM
Miller_KC's Avatar
Miller_KC Miller_KC is offline
Cool Cruiser
 
Join Date: Apr 2010
Posts: 533
Default

Our first PVP was great but she left Carnival for medical reasons after a couple of extended leaves. Her replacement did not work out well for us at all so we called the 800 number and they assigned us a new one. He has been almost as good as our first PVP. Often we've sent him an email in the evening to call us at his convenience the next day, but several times he called us back within an hour even though we knew his shift was over for that day.

Ok, maybe we get to know our PVP a little too well.
__________________






2014 Carnival Dream, out of New Orleans
2014 Carnival Conquest
2013 Carnival Glory NY to Canada
2013 Carnival Valor from San Juan
2012 Carnival Legend (w/o any Hurricanes)
2012 Carnival Destiny
2011 Carnival Splendor
2011 Carnival Pride
2010 Carnival Legend (w/ Hurricane Paula)
2010 Carnival Imagination
2009 Carnival Valor
2008 Carnival Freedom
2008 Carnival Facination
2007 Carnival Triumph
2006 Carnival Miracle
2005 Carnival Victory
2002 Carnival Imagination
Reply With Quote

  #11  
Old September 9th, 2011, 10:47 AM
Texaslandshark Texaslandshark is offline
Cool Cruiser
 
Join Date: Jul 2007
Location: Texas
Posts: 752
Default

Don't need 'em. When you book on-line with Carnival you've done about all you need to do.
Once in a while you might have to contact Carnival for a change or something and just call the toll free# and they take care of it. Like yesterday I called to switch cabins because I had inadvertantly booked a connecting cove balcony when that is the last thing we want what with the noise factor in those cabins.
Within 5 min it was done. That was not a PVP. That was a customer service rep.. Had I waited for a PVP to handle this I would have been SOL by the time he/she called back, if ever.
__________________
Carnival Conquest April '08
Carnival Ecstasy April '09 Carnival Ecstasy April '10
Reply With Quote

  #12  
Old September 9th, 2011, 11:46 AM
nunuc2000's Avatar
nunuc2000 nunuc2000 is offline
Cool Cruiser
 
Join Date: Apr 2008
Location: Calgary, Canada
Posts: 1,983
Default

Our PVP is wonderful!! She's attentive and helpful without being oppressive, she's amazingly knowledgable about all things Carnival, and she's professional and yet fun too - she's a real sweetheart and we've already passed others onto her. Anytime I need anything, I pick up the phone and if she doesn't answer right away (on another call) then she ALWAYS phones me back with 30 minutes.

Her tag line at the end of her emails is:

“The highest compliment I can receive is the referrals of your friends and family”

And I've taken that to heart - I'd recommend her in a heartbeat!!
__________________






"Seeing the whole world, one cruise at a time."

Days at sea so far... 122 and counting:

Oct 26 - Nov 2, 2014 (7 nts) Carnival Conquest - Eastern Caribbean
Oct 19-26, 2014 (7 nts) Carnival Conquest - Western Caribbean
Oct 12-19, 2014 (7 nts) Carnival Conquest - Western Caribbean
Oct 13-19, 2013 (6 nts) Carnival Freedom - Western Caribbean
Oct 5-13, 2013 (8 nts) Carnival Freedom - Eastern Caribbean
Oct 15-27, 2012(12nts)Crown Princess-Greek Isles
Oct 27-Nov 8, 2012 (12nts) Crown Princess - Egypt and Agean Sea
Feb 19-26 2012 (7nts) Carnival Glory - Western Caribbean

Feb 28-Mar 14 2011 (14nts) Grand Princess - Caribbean Collection
April 4-11 2010 (7nts) Carnival Valor - Western Caribbean
Nov 3-22, 2009 (19nts) Norwegian Sun - South America

April 12-19, 2009 (7nts) Carnival Splendor - Mexican Riviera
August 15-24, 2008 (9nts) Caribbean Princess - Eastern Caribbean
Reply With Quote

  #13  
Old September 9th, 2011, 12:09 PM
DocF's Avatar
DocF DocF is offline
Cool Cruiser
 
Join Date: Mar 2007
Location: Lynn Haven, Fl
Posts: 2,346
Default

Our first PVP left to raise her children. They appointed a replacement whom I thought was a horse's patoo. I got another one. He was worse. I asked for yet a third and a fourth and a fifth. This last one is great. He is responsive, responsible and wants to work with his clients in the manner in which they want him to help.

If you do not like the PVP assigned to you, ask for a different one. When you get the right one, you will know.

Doc
__________________




I cruise for Warm Chocolate Melting Cake!
Reply With Quote

  #14  
Old September 9th, 2011, 01:11 PM
dlslds's Avatar
dlslds dlslds is offline
Cool Cruiser
 
Join Date: Sep 2010
Location: CA
Posts: 87
Default

I got assigned a great one from Carnival! he knew I needed the best I could afford for the best price and found it for me. I was going to share his name but I see from above it is not allowed.

One thing I was wanting to speak with him again the other day but I guess he was on vaca himself as his mailbox was full, so I just called the normal Carnival number and I spoke with another great person who answered all my questions and was a huge help.

OP just call back on the normal line and if you like that person, as the above poster said ask for their personal extention! good luck!
__________________
Carnival Splendor Sept '11~ 1st Family cruise!

Mariner of the Seas Sept '10~ 30th anniversary! Hubby's 1st cruise!

Princess '68~ 16th Bday
Reply With Quote

  #15  
Old September 9th, 2011, 01:59 PM
carsastic's Avatar
carsastic carsastic is offline
Cool Cruiser
 
Join Date: Jul 2010
Location: brooklyn
Posts: 740
Default

I had a great one. She left
Got another one who I disliked booked two with her
Went on google dis some searchs found one called her and booked several from her she's great
Reply With Quote

  #16  
Old September 9th, 2011, 02:00 PM
echo echo is offline
Cool Cruiser
 
Join Date: Jul 2000
Location: Appling, GA
Posts: 1,248
Default

I didnt care for my first one , so got another one. Hes OK, But I seem to know more than he does most of the time. I have kept him cause I use gift certificates alot and he handles those well. That in itself is a good thing. I dont need alot of handholding and most of time I know exactly what I want.
__________________
Echo

Up Next Dream 2013
Then Fantasy 2013
2013 Carnival Fascination
2012 Carnival Fascination
2011 Carnival Dream
2010 Carnival Fascination
2009 Carnival Glory
2007 Carnival Miracle
2006 Carnival Fantasy
2005 Caribbean Princess
2004 Carnival Sensation
2004 RCCL Mariner
2004 Carnival Conquest
2003 Carnival Glory
2002 Carnival Imagination
2000 Carnival Victory
1999 Carnival Inspiration
Reply With Quote

  #17  
Old September 9th, 2011, 02:25 PM
cruzin2010's Avatar
cruzin2010 cruzin2010 is offline
Cool Cruiser
 
Join Date: Oct 2009
Posts: 48
Smile My PVP experience

When we scheduled our first mother daughter friend cruise the PVP we had was awful, he did not return phone calls or emails promptly. Many of us were first time cruisers and had lots of questions, so after a couple of rounds with him we called the 800# and struck gold, the new PVP was awesome We used her for our second cruise and I have also referred her to a couple of my co-workers who love working with her as well.
__________________


Reply With Quote

  #18  
Old September 9th, 2011, 02:33 PM
Purplehaze21's Avatar
Purplehaze21 Purplehaze21 is offline
Cool Cruiser
 
Join Date: Jan 2008
Location: Mooresville NC
Posts: 1,733
Default

I LOVE my PVP! We have had the same
one since we started cruising with
Carnival. I just got several e-mails
from mine yesterday. He called me
yesterday at the time I asked and hes
just made everything run so smoothly
for us. As the cruise gets closer, he calls
and asks if we have questions. He knows
alot about the places we go and can
recommend different things to us. I
think we'll keep him
Reply With Quote

  #19  
Old September 9th, 2011, 03:38 PM
hubofhockey's Avatar
hubofhockey hubofhockey is online now
5,000+ Club
 
Join Date: May 2006
Location: Boston
Posts: 7,593
Default

I had always had good experiences with my PVP until last year. She knew I was interested in a cruise but wanted to wait to book. She told me that there was a very good chance that ES prices for the itinerary I wanted were going to go up in less than a week and that I should book right away. I figured that she was watching my back. I booked it. The prices started to come down about three weeks later and ended up going down close to $500 for my family. We had a great cruise and great cabin. But the booking process left a bad taste in my mouth. I realize that the PVPs want to strike when the iron is hot and don't want you looking at itineraries on other lines. But now there is a lack of trust there. We may not cruise Carnival again. I definitely will not recommend the PVP.
Reply With Quote

  #20  
Old September 9th, 2011, 03:43 PM
1965 1965 is offline
Cool Cruiser
 
Join Date: Jan 2011
Location: nemo, texas
Posts: 941
Default

Just today I was wondering about this same problem. I am currently using the PVP who happened to answer when I called to book our inside passage cruise for May, '12. When I e-mail him he sometimes responds in a timely manner, sometimes days and days later, and sometimes not at all. Can I request another one even if I've done my booking with this one?
Reply With Quote

Reply

Bookmarks


Ad Sponsored By
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 02:02 PM.


© 1995 - 2014, The Independent Traveler, Inc. All rights reserved.
"A Community of People Who Love To Cruise"
All of the information contained within Cruise Critic is protected by copyright. You may, however, download a single copy only for your personal use.