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kenphy

Members
  • Content Count

    296
  • Joined

About kenphy

  • Rank
    Cool Cruiser

About Me

  • Location
    Starr, SC
  • Interests
    Cruising, Reading, Logic Problems
  • Favorite Cruise Line(s)
    Holland America
  • Favorite Cruise Destination Or Port of Call
    Anywhere WARM

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  1. We have received all our ten excursion and onboard amenities for our previously scheduled July 2020 cruise, and we have already started booking excursions for the same cruise in July 2021. All received within 30 days of cancellation and rebooking. We are thrilled.
  2. Frankly, although it is a horrible situation all around, we have been communicated with fairly and reasonably. I think Mr. Ashford has done a terrific job keeping us informed all along. Since no one could possibly have been prepared for this disaster, I am thrilled with how Holland has keep us up to date on our cancelled cruise and our newly booked replacement cruise. I am still wondering what else customers would have liked from Holland -- we know what is happening and they are doing exactly what they said this would do. I cannot imagine how difficult it is to work there now.
  3. We cancelled (and rebooked for next July - 2021) on April 14, and today we received refunds to our card of three of the ten excursions we booked for this July 2020. Less than a month. Hope to get more tomorrow.
  4. Well -- you can take us off the July 27, 2020 14 day Maasdam because it was cancelled. But we immediately rebooked the same cruise for July 26, 2021 and would like to be included. We will still become 4 star Mariners on that cruise. God willing that in one year, we will be cruising.! Thanks, kenphy in South Carolina
  5. we are scheduled for the July 27 14 day on the Maasdam, sailing roundtrip out of Vancouver. Our final payment is due on April 28. Our only deposit is the $200 we paid on board our last cruise in 2018. We are holding our breath to see what we are doing to do. If HAL doesn't cancel the cruise, if the Vancouver cruise port is open, if the flights are still going, still too much to process before we pay.
  6. Sorry, I did mean final payment (not deposit) but our deposit was only the $100 each that we did onboard our last cruise. So, April 28 final payment is the big day we have to decide on all these issues (or, hopefully, all will be decided for us) Thanks to all for these prompt, thoughtful responses. We did get the letter from the CEO, and we would become 4 star mariners on the second day of this Alaskan cruise. Any comments will continue to be APPRECIATED!
  7. Yes, we have a cruise to Alaska booked at the end of July (we are on that roll call) but we are wondering if anyone has any information on what HAL is intending for the over 70 cruisers. We are 72 and 73, and are in really good shape (husband has an autoimmune disease which has been in remission for over 10 years, and thanks to fantastic medicine, he should remain that way) but we keep hearing that when this is over, us 70 + people won't be able to cruise. Of course, there are other issues as well (besides the obvious one on the progress of Coronavirus): 1. Will HAL be cruising? 2. Will Vancouver cruise port be open? 3. Will flights be happening? 4. Will Alaska be open? But our deposit in due in three weeks and one day, so lots to think about! Any comments would be appreciated. Thank you Ken and Phyllis in SC
  8. We have booked two of the zodiac tours on our 14 days Maasdam. Excited!
  9. On HAL, we do not bring our life jackets to the drill -- not for many years!
  10. You pack just like me -- I discovered many cruises ago that black or white sandals love to go to dinner every night!!
  11. I have checked every day for the four years since we first cruised/land toured to Alaska. We have been able to watch several members of our family and lots of friends arrive and depart in/from Juneau. I have written a thank you note to the restaurant sponsoring this site -- I love it.
  12. We are docking in Anchorage on a 14 day cruise this summer. Was the port close to the city? Is it a long walk to say the Museum or the mall (which we learned on our last trip is the ONLY mall in Alaska!) we will have plenty of time to eat at Glacier Brewhouse (my favorite restaurant in the world) but we are trying to determine what else we really have time for. Any help you can provide on the Anchorage port would be really appreciated! Thanks
  13. Going on the Maasdam to Alaska in July and wondering if its' thermal pool is as good as the other ships (did on the newer ships and loved) We have been on the Maasdam before, and they didn't then have a thermal. Anyone done this on Maasdam?
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