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About Kruisn'Kay

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    Cool Cruiser

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  • Favorite Cruise Line(s)
    NCL, Royal Caribbean, & Carnival
  • Favorite Cruise Destination Or Port of Call

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  1. Good news! My PCC got me changed to an aft balcony!! I’ve never had one, but am excited to try that room type. It goes to show that being kind goes far. Plus, I have learned a lesson in regards to picking a room in advance! 😁😁😁😁
  2. Did you make it through on the phone line? I was on hold for 93 minutes, then hung up because my husband got a calling saying wait until Monday.
  3. I logged into my cruise planner today and it appears to be all out of sorts! I can’t download my e doc even though my cruise is 16 days away, instead there’s a link to make a payment (I owe $0), then when I go to my summary it says that NCL owes me $2,700?! Anyone else’s planner look crazy? I checked this morning and this afternoon, nothing has changed! And, I’m still waiting for flights! This new system upgrade is driving me nuts!
  4. Hello! We’ve been chatting on my thread about my nonexistent flights for a cruise in Europe 16 days away! I had mild luck emailing air@ncl.com. I got a reply back within a few hours from someone saying that I had somehow reached the U.K. Flight office. The person let me know that I have flights (first time I have been told this after numerous calls and emails) although they couldn’t give me specifics. So, if you haven’t tried air@ncl.com it “worked” for me; made me feel a little more comfortable that I at least DO have flights.
  5. Thank you! I like to think so! I just got off a cruise to Cuba that obviously didn’t go to Cuba. I was disappointed, but didn’t let it spoil my vacation. You would not believe how many people onboard let it ruin their entire vacation. We work way too hard to let these things affect our happy times cruising! 😁
  6. I’m just struggling to understand why someone can’t go in and manually take care of this! I have a lot of money on the line and I’m trying to be cool about their software update, but my patience in running thin. No one seems to be able to do anything and all I hear every phone call or email is wait 48-72 hours. Do you know how many times I’ve been told that in the last few weeks?! I have another cruise booked for Nov, but am ready to cancel it if I am not happy about how NCL takes care of this. Funny how their payment department is working just fine, but the areas where they have customers that have paid thousands waiting for something they were promised weeks ago is not!
  7. Wow! That was lucky! Enjoy your flight and your cruise! 😁
  8. Thank you! I am not the kind of person that lets something like this ruin my vacation! 🙂 I will enjoy every second on the Mediterranean!! This is just a good lesson to learn for the future!
  9. This is very good to know for the future! I usually pick a room, so I have learned a lesson about what a “guarantee” is. I am still super excited for my first Mediterranean cruise and I will not let this ruin my very expensive vacation for me!
  10. Thank you! We were able to walk to both. It was hot and humid but a wonderful experience!
  11. Where do you see flight times? I don’t even have that! Odd how they can give you specific flight times, but not specific flights??
  12. I get the same response from NCL, it will be ready in a day or so. Frustrating!
  13. Just checked, I have my airport transfers, but still not showing flights. I’ll be checking this throughout the day, thanks for your help!
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