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jerryd1

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Everything posted by jerryd1

  1. No, not everyone. Contrary to the "Always Included" moniker, there are some fares that don't include drinks, etc..
  2. Yes, I had the same problem. It looks to me like the lower fares only apply to newly booked cruises that are booked during their airfare sale. It appears if you go online or call Flights by Celebrity to book flights for a cruise that you had previously booked the fares are much higher. It appears to me that Celebrity having a "sale" by subsidizing flights on newly booked cruises. This way they can have a sale without lowering cruise fares and having us rebook our cruises to capture the price drop.
  3. We finally received the last of our refunds and FCC from the cancelled April 24, 2020 Transatlantic cruise on the Celebrity Reflection. We received an email cancellation notification from Celebrity and our TA on March 24. The refunds came in two batches, the last was the airfare refund, which showed up on our credit card statement with a transaction date of June 3rd and was posted on June 9th.
  4. Look at https://www.celebritycruises.com/cruise-with-confidence Specifically, option 3, "Same Cruise, Same Price"
  5. My frustration is not so much with how quickly Celebrity has responded. It's the fact that their CEO has posted several documents stating dates and timelines for the receipt of refunds and FCC's that are not anywhere close to what is happening in reality.
  6. Celebrity's responsiveness, timeliness, consistency, and ability to live up to their own promises, compared to that of the multiple airlines, the other cruise line, the hotels, the shuttle companies, the excursion providers, and others that I've dealt with while unraveling multiple cancelled trips due to the pandemic, has been by far the worst of all of them. We love cruising on Celebrity but on a corporate level they have really failed at communications and customer service right now. On an individual basis, I've talked with some really fine representatives who seem to be doing the best that they can with the cards that they have been dealt.
  7. Our FCC did look like this but the Certificate Amount had no correlation to any of the amounts that we paid for the cruise.
  8. Yesterday we finally received FCC for our April 24 TA on the Reflection. Unfortunately, the amount reflected in the FCC makes no sense what so ever. We've not received any refund for our refundable airfare, prepaid gratuities, taxes, or the like. I was under the impression that we would. Even so, the FCC is more than 125% of our basic cruise fare. If I try to replicate how Celebrity came up with their FCC amount, no matter which of the above pieces are added into the equation, the amount of the FCC does not reconcile. Such a convoluted system!!!
  9. I finally received an email this morning from Celebrity regarding our cancelled cruise. According to this email, Celebrity will credit our CC "within two billing cycles" for our Select Dining reservations and our complimentary Elite Loyalty Internet Minutes. Both of these things were "complimentary" and cost us exactly.........$0. Nothing further mentioned in that email about the real refunds and FCC for such frivolous things such as cruise fare, taxes, port charges, airfare, etc. I guess I should take this email as progress, but all it really does is further demonstrate to me what a screwed up accounting system that RCCL has.
  10. Yes, it appears as a "Past Cruise" until they process it.
  11. I sent a snail mail to LLP last Friday, should have been delivered to her office on Monday, and I've not heard a word related to that correspondence.
  12. It was long after Canada announced that their ports were closed to cruise ships larger than 500 passengers until July 1 that Celebrity finally cancelled their Alaska cruises. There was no way, based upon US law, that they could operate these cruises without a port call in a foreign port, Vancouver in this case. So, why then did Celebrity drag their feet to announce the cancellation of these cruises unless they were hoping a large number of passengers would simply cancel first, for the lower non cash back 100% FCC? I don't believe for one minute that Celebrity management expected Canada to change their mind or that the US would allow an exemption to long standing regulation that applies to foreign cruise lines operating foreign registered ships out of US ports.
  13. Maybe I'm wrong but it seems like those who request a total refund are getting their money quicker than those who requested FCC with a refund of taxes, etc.
  14. When I called Celebrity last Saturday they said that the accounting department was closed on weekends and that they could not provide me any information on our refund and FCC. So much for "working around the clock"
  15. That's way to logical🤔 I think they have a big chute to the accounting department in the basement. All cancellations get dumped down the chute. Whichever booking is on top when they are ready for the next one gets picked up and partially processed and thrown back in the pile.
  16. We are, too. That would be the taxes and port charges that Lisa Lutoff-Perlo President and CEO Celebrity Cruise Lines stated in the notice of cancellation received on March 23 that "You can expect to receive a refund for cruise taxes and fees within 10 days"
  17. We were aware of the deadline as it was included in the original cancellation email sent from Viking on March 30th. It said in part, "Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by contacting your Travel Agent by April 6, 2020." So now you have a voucher. If you can't use it, Viking, in that same email, stated "For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires." I got to tell you, Vikings Covid-19 cancellation policy is much more flexible than that of the major ocean cruise lines.
  18. I think I've talked to both "Diddly" and "Squat" at Celebrity. Actually, the Celebrity reps that I've talked to have been friendly and as helpful as I believe they can be. I talked to one of them on Saturday. Since the accounting department doesn't work on weekends, they promised an email follow-up regarding refunds and FFC for our cancelled April TA. So far today, I've received an email addressing our FFC, a document that I've had for several weeks, for a previously cancelled Alaska cruise.
  19. Good luck! Please keep us informed on how that is going.
  20. None of the cruise lines are incorporated in the USA. So who knows what would happen to your FCC's, as a creditor of the company, if the cruise line goes bankrupt. I believe it would depend on the bankruptcy laws in the country of incorporation. In the USA, at least, it also makes a big difference whether the company files bankruptcy under Chapter 7 (liquidation) or Chapter 11 (reorganization).
  21. The Air Canada website says ...."If you made a flight booking for travel on or after March 1, 2020, and you want to cancel it, you can. You may keep the remaining value of your ticket for future travel, which is valid for travel that must be completed within 24 months of your flight cancellation date." I take that to mean that, if your flight is after March 1, 2020 or later, you can cancel it and receive credit for a future flight. If Air Canada cancels the flight, you will be entitled to a refund per DOT rules. Air Canada may try to simply re-book you on another flight or offer future credit. Sometimes, unfortunately, you have to ask them for a refund....
  22. Thus, it is a management problem. For years RC/Celebrity management has either turned a blind eye to the problems with their IT department/website, or , at the very least, they don't seem to care. More recently, RC/Celebrity management has failed completely to communicate appropriately, accurately, and effectively regarding our FCC's and reimbursements. I feel sorry for those front line customer service employees who have to wonder about the future of their jobs and, at the same time, deal with all of us frustrated customers.
  23. I called my credit card company, Fidelity VISA, and was told that they don't have a hard deadline on disputed charges. Disputes on charges as long as 4 years old were not unheard of and can be accepted for processing. So, I guess policy's vary and depend on the card issuer.
  24. We were notified on March 30th that our May 13 Viking Rhine cruise, along with all the rest of Vikings cruises thru June 30th, were cancelled. We opted for the 125% voucher to use on another cruise in the next two years. One positive note, we received our FCC vouchers from Viking yesterday. The nice things about Vikings vouchers is they are transferable. Also, your cancelled cruise will be refunded at 100% if the vouchers haven't been used by the time they expire.
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