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About Itchy&Scratchy

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  1. still nothing. Not pending either. Filed on March 17, pinged them last week.
  2. last week I made 3 calls to RCI, 2 times the wait was 60 minutes and once - 42 minutes. Just hang on.
  3. Woo hoo, a happy update! After an hour hold time, an agent answered the phone, the connection was nice, I gave her my phone # right away just in case, but no need - no disconnect this time. Upgraded two inside guarantee cabins to two balcony rooms on deck 8 close to each other for a TOTAL sum of $150. I am as happy as one can be! Now, all we hope for is for COVID to go away and for cruises to resume cruising safely.
  4. Thanks, I'll be patient (on hold right now 🙂 ). We used to buy cruises through a large TA, but then I started comparing prices, and they were charging us more than the cruise line, and we never got any perks, like OBC, that the cruise line itself wasn't offering. Or I wanted a particular cabin or deck, and they would tell me it was sold out - I would then check on the cruise line's site, and lo and behold, it was available and it was cheaper.
  5. the first agent's accent was definitely Indian, the second - from the Philippines. The first accent made me think that the center may have been in India.
  6. yeah, I understand.... Plus, I think they are all in India somewhere. While the balcony I wanted for us is still there, the balcony cabin I wanted for my parents is no longer available. 😞 Going to call them now and get something different, if we are not disconnected.
  7. the price HAS JUST DROPPED for the holidays. Should I wait to rebook until it goes up again? Seriously? And I wasn't exactly following their cancellation schedule. Everybody is cancelling cruises now, weeks and weeks of it. I am talking about dropped calls, not the long wait. And when you call, their system says - if your cruise is cancelled, please don't stay on the line - you will automatically get your FCC.
  8. yeah, but how strange for the call to be dropped AFTER A VERY LONG WAIT. Why couldn't it drop 10 minutes into it? I know the waits are long due to the pandemic/cancellations/etc, and I don't mind that, but dang it - dropping right after somebody answers the phone twice? couldn't they call me back? The travel agency that works with my company always takes our phone number first to call us back if we are disconnected.
  9. WTH! Trying to upgrade from inside to balcony on my November cruise. Called RCI, was on hold for 60 minutes before an agent finally took my call, took all of my info and promptly disconnected the call... OK, it happens. I call again. On hold for 42 minutes. A different agent takes my call, takes my res # and name, and just goes silent. The call didn't disconnect, but there was nobody on the other line. I "hello--ed" for 5 minutes and hung up. A bit frustrating.
  10. only on NCL Getaway. On the Getaway we switched cabins with her and got an all the way forward cabin on deck 9. We felt the movement but it wasn't bad. Now, on Jade even without speed and rough seas I felt pretty bad when I stopped by mom's cabin. We were in the cabin in the back, but she got an all the way forward cabin on deck 8. On Regal our sailings have been regular, no rough seas, and we were not bothered by the very minimal movement.
  11. but it's very ship specific. On bigger ships we haven't noticed any movement or there was very little movement felt (Allure of the Seas, NCL Getaway, Regal Princess) whereas on a smaller ship (NCL Jade) the movement was very bad (for us personally)
  12. yeap, just got a reply to my inquiry: MSC is working diligently to process refund disbursements. Due to the unprecedented volume it is taking longer than anticipated. It is our intention to issue refunds as soon as possible. We appreciate your patience. Thank you. Right, working diligently to process them. I replied that I will be disputing it with my credit card. Don't know if saying it makes any difference to them, but I need my money back. It doesn't take 60+ days to get a refund EVER. It takes about 5 minutes to process one.
  13. I am on day 60 today, no refund yet either.
  14. I am sure some of the worst cruises were experienced during the corona virus outbreak - for those stuck on the ships for weeks, with many getting sick and dying. And for those crew members that are still stuck on their ships to this day - I am pretty sure it's rather hellish.
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