thetaro

40 minutes ago, dexddd said:

Yes, they overprice.  But how are the bidders going to feel good unless they feel good about getting a deal vs the overpriced MSRP prices.

It's the same thing when people who bought last minute got a better price. People paid less and booked guaranteed got upgraded to better cabin. You can say it's unfair, but fact is you pay a higher price for not being flexible. If they are going to upgrade people randomly, why don't they just sell it. It's only a problem if they follow NCL's pricing model to price out a lot of people. That leads to a decrease in customer satisfaction. You either have to pay a much higher price that makes you feel like you got ripped off, or you rely on bidding system that may not give you what you want.

I don't mind bidding and I actually got the value from bidding with the NCL. The only problem with NCL is that they overprice their room that puts people who are not flexible in a disadvantage. 

I got on the Divina on Sat and immediately went to the guest service to ask about the drink vouchers with my printed paper. I got mine delivered to my room in the evening.

I saw some Italian cruisers trying it on the next day and got denied.

If people spam me with this kind of nonsense on Linkedin, I would unfollow him/her.

Just saying. 

Correction: I just logged in, $82 for Chef table menu.

Butchers Cut is open for Divina. Someone posted the menu, and it is available to book online. It shows up on my 5/18 sailing. It costs $37/person for a 3 course meal and $80 something per person for the seafood meal.

NCL believed that they could profit in the Chinese market by putting a big shopping mall and casino. Problem is that the itinerary is not attractive. There are too many rooms and they are not selling. They keep dropping the price that attracts nothing but low-end customers. These customers don't spend money onboard and does nothing but hoarding in the buffet all day.

They are better off putting a small ship and renovate it to a luxury ship with a nice casino. 

The Joy ship gets a bad reputation and high-end customers from Hong Kong, Singapore, Taiwan, Korea and Japan don't care about it.

Lol. let the MSC executives worry about this.

This is not even something random cruisers would remotely care considering there isn't even any review out yet.

But honestly, if you can survive a sea day, you can survive a private island day. A lot of people don't care about beach.

Send email to 

MSCExistingReservations@msccruisesusa.com

and they would fix it. It takes about a week.

Most of your complaints are a non-issue to me. 

The only issue is with the delay which is not something that can be controlled. 

I do agree with the nickel and diming. That's why I canceled all my bookings and switched to MSC.

You should be aware of the charge before you get on the ship though.

1 hour ago, JamieLogical said:

Today we received our updated booking confirmation with the correct pricing. It still doesn't show the same promo code as our original booking. It only has the Voyager Club 5% applied, but it looks like they just decreased the actual cruise fare by 10% to compensate. So our original booking had the higher cruise fair then shows the Bellissima and Voyager Club discounts, where as this one shows a lower starting cruise fare and then 5% off of that.

yes, that's also how they fixed mine.

so don't mention anything about the old card, and submit a new status match with the new card? 

MSC has world-class IT trolls that love to f with customers. 

Eataly is a joke. The decor is like High school cafeteria. 

If they wanna upsell, they should have put in a steak house.

I think Butcher's Cut is now open on Divina.

Chair hogging in the spa is new low. I hope they pick up some up bedbugs.

Some are free and some not, you will need to find it out yourself. Trial and error. Most are heavily discounted though.

Ridiculous child fare price is the reason I stop sailing NCL after having my newborn. They also charge full service charge on 3+.

It's normal with MSC not replying email.

I would suggest you make the booking, then sign up voyager club online, then contact MSCVoyagersClub@msccruisesusa.com

with the proof for a status match. They will email you back with your account id and update your booking with 5% discount.

Takes about 7-10 days.

With all these cruise lines building new big ships, one would wonder which line would go under when the recession hits.

It's not a fraud. 

It's FCFS for all cruisers but can be reserved for special guests (gambler, haven...) which you are not.

4 hours ago, mickey89 said:

 

You assume everyone is from the US.  That option does not apply to the majority of MSC cruisers where their deposits are NON-refundable.

You are right. I should have mentioned it but I did notice OP is from the US.

Price usually doesn't change much before final payment, but they give different promotion and package from time to time. Some cruises may also become a Voyages Selection which gives more discount.

If you are before final payment and don't care about your choice of room, you can always get it rebooked at the better price.

They say there is no guarantee that you would keep the same room with rebooking, but most of the time you can.

After final payment, you are SOL like other cruise lines.

NCL complaints are mostly about nickel and diming. NCL would do everything to squeeze the last penny of you. They keep raising the price while dropping benefits.

MSC complaints are mostly about the inconsistency, website issues, account issues, customer service, and changing policy without noticing customers. 

To be fair, it's unlikely you will have a bad cruise if you are open-minded. Some people tend to exaggerate and turn minor issues into a huge deal. There will always be mistakes and issues, simply ask them to fix it if it bothers you. A lot of complaints I saw are like a non-issue to me.

34 minutes ago, patrice1 said:

I might be joining you!

Cannot get my booking to link on the MSC website after 2 phone calls and an email.

 

1st call I was told my name was spelled wrong, so I created a new profile with the corrected name and a different email. Nope. Then she said it was my browser. Nope.

 

2nd call explained the problem and was told they would make up a ticket and his supervisor would add it within 48 hours. Gave them 4 days. Nope.

 

Then got an email from them in my husband's name stating here was our booking number and go log in. Used the link to log in and it wouldn't let me, saying they couldn't match the name with the booking number.

 

Uncle. 

Try these two emails.

MSCExistingReservations@msccruisesusa.com

Don't bother with phone customer service if you have web or account issues.

my wife's NCL Platinum Plus matched to Gold

There are a few threads regarding the 10% discount disappearing. There are a few others having the same issues. 

When I called, the CSR said there are hundreds of bookings like this and takes time to fix it manually.

Mine took about two weeks.

I had a similar experience with my first time booking of MSC. Voyager club unable to login, wrong date of birth, no update of status match for two weeks, 10% coupon drops off after I updated passenger information...

This is is the email that solves most of my issues. They got the back office in Italy to reapply the 10% coupon

MSCExistingReservations@msccruisesusa.com

They fixed my voyage club issues and wrong dob. The turnaround time is not great, but it’s better then wasting time calling.

Btw NCL Platinum and Platinum plus got matched to Gold. You are not really missing anything unless you get to match to Black.