thetaro

Do you remember which port has a transfer bus to the city center? I will be on Divina on 5/18.

Don't worry. Unless there is an executive order, it's very unlikely your cruise would be affected.

I don't know if they can just change to another port. It's not like NCL, the Armonia serves a lot of Europeans and they should not be affected in this rule. I don't really want to go to other Carribean islands anyway.

The good thing is that I booked reward flights and reward hotels and everything is cancellable. 

Got a new eticket for my May cruise and they removed the voucher.

4 hours ago, cathep said:

Is the 10% discount the combination of the 5% Voyager's Club and the 5% email you get after traveling with them?

yes, it combines with 5% Voyager's club, but probably not any other discount.

Same problem. All 3 bookings lost 10% after I updated passenger information.

I called and emailed, took them two weeks to fix it.

It's a known bug, and they said there are hundreds of bookings like this.

They would need to send to Italy's back office to fix it.

I got an email from Italy office in 2 weeks.

Use a VPN and book on US site. 

1 hour ago, CeleryCruiser said:

I share the pain - we should start our cruise on sat 20th Apr and still there stays in web page that no ticketing service is available.

Have you tried the web check in page instead of logging in your account?

https://www.msccruisesusa.com/en-us/Manage-Your-Booking/Web-Check-In.aspx

3 hours ago, CruisingMom77 said:

That's wonderful. Did you have to follow up with them or did they just do it like they promised? It's been almost 2 weeks for me since I called them, so I am wondering if I should wait a few days and hope for the best, or follow up. The same thing happened to me. I updated passenger information, and then lost the 10% discount. 

I only called them once two weeks ago. They said there are hundreds of bookings like this and will take a couple of weeks to get me a new bill.

However, I did email twice to MSCExistingReservations@msccruisesusa.com

This is usually the email that helps me with problems that phone customer service that can't resolve. 

Just wanna update that I got all 3 bookings fixed with the 10% discount applied to the total. So took about 2 weeks.

After two weeks, I finally got a response from Italy office and they sent me an updated total with 10% reflected on the total price.

The email is from msccrociere.it

I sent the email to MSCExistingReservations@msccruisesusa.com

You can still find the code on eBay. My mil bought one.

I have 3 bookings 12/19, 05/20, 12/20 with the code applied online when I booked. After I updated passenger information, all coupons are dropped. I called them couple times and they said they would fix it but it takes time. They have hundreds of bookings like this and the back office is doing it with a huge backlog. Another website/system bs that would take some effort to get it fixed.

2 hours ago, mugtech said:

                    I know how you feel, OP.  Got off the Jewel 3/16 In Hong Kong and spent 4 days there.  Riding the tram costs 2.6 Hong Kong Dollars, about $.34.   But if you don't have exact change or an Octopus Card you must put 3HK$ in the till.  So every time we rode the tram it costed each of us an extra nickel.  6 tram rides total costed us $.30 US.  But it gets worse.  We both qualified age wise for the senior citizen discount, but were denied because we did not have the proper ID required.  So that was another $.17 US per ride, so now our extra payments add up to $1.32.  We also took the bus through the tunnel under the bay to the mainland.  Charge was 9.7 HK$ for each ride.  We paid 10 HK$ for each ride, so we overpaid a total of $.16 to bring our total overpayment to $1.48 US.  Of course this pails in comparison to being charged two whole dollars extra plus gratuity.

              We will be returning to Hong Kong in February to take a 9 day cruise on RCI Quantum OTS, going to Okinawa, 3 stops in the Philippines ending in Singapore.  Needless to say we will not be taking any public transportation in Hong Kong, only staying one night, not gonna rip us off again.

Nobody ripped you off.

First, the $2 senior discount fare is for people with a senior citizen card which is for Hong Kong residents only not tourists. The government pays the difference in cost.

Second, you should get an octopus card. Where in the world would a bus driver give you change? 

I will be fair, if this is something that they can do on the computer, they are usually pretty fast and good. 

But if you need something from the back office? Good luck with that.

People are surprised that NCL loves to nickel and dime? Vote with your money. I canceled 3 NCL cruise and book similar product and itinerary on MSC for half the money. 

13 minutes ago, stormynow said:

Going to Cuba on the Sky next week.  We were there for 2 days in 2017.  Don't plan on getting off ship but still had to pay for visa. Doesn't seem right,  when some attorney going to test this.  Was there several years ago on my private boat and never paid for a visa.

Not sure about NCL. With MSC, you can return the visa to the front desk for a full refund. 

It won't bother me much though. That's just how things work most of the time. 

A bus ride costs $2.75, not $2.7. You need 90 to get an A in school, not 89. You are $1 over the limit, so they bill you $1. 

Personally, I prefer things to be precise instead of ambiguous. It's only fair to bill everyone who's over the limit whether it's $1, $2 or $10.

Considering the cost of a Visa, I doubt crews are getting off in Cuba to spend the CUC. 

You can tip your tour guide with CUC though.

I would rather have a free bottle of water or some chocolate over some towel animals. I feel bad breaking it and don't really know where to put it. 

I am flying to Milan a few days before the cruise. Taking a train to Florence - Pisa - Genoa - Milan.

You can take a train from Milan to Genoa directly. It's pretty cheap.

2 hours ago, erdoran said:

I do wonder....what is the appropriate response when someone does directly raise the tip issue - not in this inappropriate "give me 100% of the DSC to keep for myself" manner, but "I've worked really hard for you, give me a tip" or even worse "give me $xxx".  My instinct would be to say "Isn't that what the DSC is for?" and if I think they have gone above and beyond, I would leave extra the last morning as I leave, mainly to avoid confrontation if they think they should have gotten more than I left (for the steward I mean, the rest of staff would get an envelope probably the night before). 

I would just say I didn't hire you and you are barking at the wrong tree.

I would give tip when you go an extra mile to do me a favor, not when you just do your job which you are paid to do.

She said that so she can pocket all the gratitude. This is probably violating the company's policy and could get her fired.

No, you don't need wifi to watch downloaded Netflix movies. The quality is not as good as streaming though.

I would actually suggest you turn on the Airplane mode. Some downloaded contents may not play in some countries. Your selection may also be limited.

I don't think people would be annoyed if the ship waits a couple of hours, as long as it arrives at the next port on time.

Just now, Cruise4Twos said:

Would you mind speaking on the hassle that you had?

no, but I compare most of the price they offer and I don't find much savings.

You are more likely to take the cheapest route with a stop-over and a terrible timing (6 am first flight out)

You also risk missing the cruise by flying in on the same day which I will never do. It's simply too much hassle for very little benefit.