Jump to content
Cruise Critic Community


  • Content Count

  • Joined

Everything posted by Tablelamp

  1. My refund has been paid into my bank LESS the deposit which has NOT been refunded? Any idea why?
  2. I paid for my mid May cruise by Debit card, I wonder if they will put my refund, when it comes, straight into my bank account.?
  3. All I got was a series of silly photos to prove that I was not a robot. I have now contacted them to enquire if they have received my request.
  4. I did it online following their email to me advising me that the cruise was cancelled. There were two options the first was “if you do nothing you will get a future cruise credit” The other option was to request a refund. I did this but no acknowledgement was received. I am wondering if I should do it again.
  5. On 23rd April I applied for a refund of my 17th May cruise. I have received NO acknowledgement that my request has been received. I wouldn't mind waiting if I could be sure that my request has BEEN RECEIVED. Any thoughts anyone?
  6. Being checked upon embarkation isn’t really the answer as what about excursions. Would they check you every time you re-boarded? And what would happen if you had a temperature when you did re-board. Would they leave you behind? I’ve loved every moment of my cruises but probably won’t cruise again until we have a tried and tested vaccine.
  7. Only one thing to say. “A bird in the hand is worth two in the bush”. My cruises for 2021 are booked on a low deposit. I will cruise if I feel safe but no amount of price inducements will temp me to cruise unless I do feel it is safe to do so. AND I AM HARDENED CRUISER
  8. i don’t see that anybody on this thread (recently) has mentioned cruising in May, or have I missed something.
  9. As things stand at the moment I will not be paying any balances to P & O until things return to normal. I just don’t understand how, if the foreign office have told us not to travel, how can P and O justify keeping our money. When I fully paid my balance, it left my account within two hours.
  10. My cruise starts on 17th May on Aurora. Like you I am going to insist on a full refund. Trouble is, P & O have more power to their elbow and the chances of getting through to them on the telephone is ?. I paid £15 for a letter from my GP stating that I had an underlying health condition, only to find that P & O had moved the goalposts. £15 Wasted.
  11. Two things are stopping me taking a FCC. 1. is the fact that it must be used by December 2021 (March 2022). I have cruises booked for 2021 and we are told that it must be a new booking. I am not able to take anymore time off in 2021 so P & O keep my money! 2. Will my money be safe.
  12. A nightmare trying to get through to P&O. Hopefully, my May cruise will be cancelled. I wonder what the quickest, easiest and most secure way will be of getting a refund. Any ideas anybody?
  13. What price loyalty to p and O now! 10% discount in their shops and half a bottle of Champagne does not compensate for the way they are treating their loyal passengers.
  14. Nice to see you again Jean, I am due to go in May, so am hoping P and O will cancel and then, hopefully, I will have a full refund. Not so worried about my September cruise to Canada as I’ve only paid the £50 deposit. (Booked it whilst on board), How much do you bet that P and O won’t be offering these low deposits in the future. Christine
  15. If P and O’s record over the past week is anything to go by I would say don’t trust them and don’t pay your balance.
  16. Les, I have a cruise booked in May. From what you say, and I think it is quite likely, that P and O will cancel. Will I then get a full refund?
  17. Based on what P & O told us six days ago, I am awaiting the required letter from my doctor stating that I have an underlying health condition which precludes me from cruising. There will be a charge for this letter and now P and O are saying that they have change their minds and are now only offering a future cruise credit which I will be unable to use as my holidays are already booked for 2021. This is absolutely shocking behaviour by P and O and after being a loyal customer for many years they have lost me as a passenger for good.
  18. but the e-mail said We are offering you a Future Cruise Credit of 125% to the amount of your cancellation fee (with any monies remaining to be refunded) to be applied against any new booking up to the equivalent value. Your Future Cruise Credit can be used for a new booking made before 31 December 2021, and can be redeemed against any P&O Cruises holiday sailing before 31 March 2022. I don’t want a future cruise credit and my cancellation fee is now 50%. I want a full refund. p and o are very clever with their wording. Help needed please.
  19. this is part of an e-mail which I received from P and O a few days ago. Alternatively, you are also entitled to a full refund. If you are cancelling due to concern over an underlying health condition, your refund will be subject to providing proof of your underlying medical condition.
  20. I’ve been trying to contact P and O all of the past week and still cannot get through. Any suggestions? Do I just post my Doctor’s letter to them? Christine
  21. This is part of what I have just read. “You also have the option of transferring your holiday to an alternative date should you wish, and you can do this up to 48 hours before departure. Under our temporary highly flexible terms, you can choose to transfer your holiday to any sailing within our published programme. Any holiday, any price, anywhere!” I didn’t make my last post clear. I am booked and paid to go on a cruise THIS May. Does the statement above mean that I can transfer thIs May’s holiday to the B to B holiday I have booked for May 2021.
  22. This is part of what I have just read. You also have the option of transferring your holiday to an alternative date should you wish, and you can do this up to 48 hours before departure. Under our temporary highly flexible terms, you can choose to transfer your holiday to any sailing within our published programme. Any holiday, any price, anywhere! I have two holidays (Back to Back) booked for May 2021 and have paid a deposit of £50 for each. Does the above mean that I can transfer this year’s money I have paid to next year’s booking?
  23. Tablelamp


    This is a big worry for all of us, especially those who have paid the balance and have a lot of money to lose. When I think last year, my biggest concern whilst on a cruise in the Mediterranean, was whether I should have a glass of Prosecco with my lunch or a glass of wine. I am embarking on 17th May so I’m hoping that things may become clearer as time passes by.
  24. I think you are correct. Somewhere at the back of my mind is the thought that I entered into a Contract with P and O. If for whatever reason, P and O cancel / amend the cruise, they will have broken the Contract and must refund. I don’t think it is a matter for my insurance Co. unless I choose, on my Doctor’s advise to cancel. Am I being too simplistic?
  25. For some time now, P and O have been cutting back on the facilities they provide for their cruises. Although P & O suits my budget, I have become increasingly unsatisfied with their cutbacks. If they continue to refuse to treat their passengers with respect and adjust their cancellation policy it may be the final straw for me
  • Create New...