Bouff

Interesting discussion. I have had an issue with a UK Agent too. Long story short. We originally booked with HAL but as the destination was South America we switched to a Holy Land cruise. Then HAL sold the ship! I then booked a Celebrity cruise to the Holy Land and the monies I had paid was transferred to the latest booking. After Celebrity changed their package on 17th November I worked out that I was overpaying. The agent I had made the booking with has been laid off so I could only communicate with Admin. I asked for a reprice but was told that this could not be done. I decided to cancel

Sorry, it came up on a news compilation site on my iPad. The source was USA Today. I hope that is of some help. Sent from my iPad using Forums

I have just spotted a news item that reports that a law suit is being brought against Holland America by passengers who were on the Zaandam in March. Looks like more bad news for HAL. Sent from my iPad using Forums

Our last cruise was on the Zaandam August/September 2018 to Alaska. The EXC guide was excellent although sadly I do not remember her name. She was an Alaskan and her knowledge was excellent and her talks really added to our cruise experience. We have recently booked a South American cruise with HAL. This will be a new destination for us and a good EXC guide will be much needed. It will be most disappointing if we do not have the added benefit of such a person.