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fudge

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Everything posted by fudge

  1. Thanks for the advise, very much appreciated.
  2. Sorry, slightly off topic, can anyone please tell me how far is it from the Airport to the cruise terminal? We are sailing Cape Town to Cape Town in December this year. We may stay at a hotel at the airport the day before we sail, thank you.
  3. Not that its any of your business, but I like to see how the cruising industry is shaping up in general, we are not great sailors but have or had over 100 days with SS.
  4. The same happened to us last year, we vowed never to sail with SS ever again!
  5. We got the same mail, crazy, I was hoping to see some cruises in Asia, all sold out??? Whats that all about.
  6. We had a cruise cancelled last year, we"lost" 1500 dollars, even though we booked the same cruise at a later date the OBC was not offered.
  7. Exactly, as I mentioned earlier, we are on a cruise June 1st down the Suez canal, I know things can change between now and then however, The situation in that part of the world is getting worse not better, the sooner they let me know the better.
  8. SS cancelled our cruise 2 weeks before sailing, they have said minimum 30 days before they return our monies.
  9. The Cloud is a lovely ship, we may well join you.😂
  10. We should be on the Moon this evening enjoying a huge steak with all the trimmings. We got cancelled two weeks ago, shame but life dosent all go to plan. On Sunday there would have been a tripple celebration, My wife's birthday, our wedding anniversary and her fathers birthday. Instead we are sat at home in Cyprus enjoying gin and tonic (large) Oh well, our next cruise is also on the moon June 1st, Jeddah to Athens through the Suez canal, I feel certain that will also be cancelled, whats the world coming to???
  11. Hi, My TA just spoke with SS, here is the reply. Thank you for your patience while I looked into this. Silversea have advised that they can offer either a full refund of the monies paid, or they can transfer the monies paid to a new sailings and apply a 20% discount to this. So they are not offering both, however if you were to book a new sailings and take this 20% discount, you would not lose the money that has been paid. Suffice to say this is such a lousy deal from SS, I have asked for a full refund asap, I certainly will not be looking for another SS cruise!!
  12. Thank you, I had considered that, one is paid for (June) the others are later in the year. I have left the payment with SS it will come in handy when we do book another cruise.
  13. We got this from SS last Sunday, we were sailing 1st Feb Doha to Muscat, you will note, there are two ticks by the side of the offers, our TA has confirmed its a full refund AND 20% off a future cruise booked by 2024. We hope this letter finds you well. Today, we are writing with important news regarding your 2 February 2024 voyage aboard Silver Moon. Due to the fluid geopolitical situation in the region that has most recently escalated after military action and under advisement from our Global Security team, we have had to make the difficult decision to cancel your 6-night voyage departing from Doha to Muscat. We sincerely regret this disruption to your travel plans and assure you this decision was made after thorough consideration and prioritising, as always, the safety and security of our guests and crew. In light of this news, we would like to offer: A refund of the full cruise fare paid, including any flight cancellation costs and fees* A saving of 20% on any published 2024 sailing of your choice excluding World Cruise and Grand Voyages. *For guests with independent air arrangements, Silversea will reimburse reasonable out-of-pocket costs for any change, cancellation, or differential air travel fees. To request a reimbursement, guests should email receipts to GuestRelations@silversea.com. Refunds and claims will be reviewed and processed within 30 days of receipt. Note: If a prior FCC was applied to your booking, it would be reinstated to your guest profile with the previous amount. IMPORTANT: If you booked your Silversea cruise as part of a package with a Tour Operator or Travel Agency, please refer to them for the full terms and conditions of your overall package and any elements other than the cruise. Thank you for understanding the circumstances beyond our control that necessitated the cancellation of your voyage. If you have any additional questions, please don't hesitate to contact your travel advisor or cruise consultant or reach out to Resolutionsdesk@silversea.com We sincerely hope to welcome you aboard another Silversea voyage exploring our planet's authentic beauty in whispered Italian luxury and all-inclusive comfort. Best personal regards, Silversea Terms & Conditions Apply.
  14. I couldn't agree more however, given the current circumstances I can understand. Its a shame because we were celebrating three occasions on this trip. 20% is better than nothing, but we already have three cruises booked in 2024 so squeezing another one in will be difficult.
  15. We have a cruise booked Jeddah to Athens 1st June, we fully accept this will be cancelled! We have already had one cruise cancelled two days ago with SS, Doha to Muscat sailing 1st February. SS offered a full refund AND 20% off a future cruise if taken in 2024.
  16. This is from SS a few days ago. You will note, there is a tick beside each offer, no question in my mind its both, my TA confirms this. We hope this letter finds you well. Today, we are writing with important news regarding your 2 February 2024 voyage aboard Silver Moon. Due to the fluid geopolitical situation in the region that has most recently escalated after military action and under advisement from our Global Security team, we have had to make the difficult decision to cancel your 6-night voyage departing from Doha to Muscat. We sincerely regret this disruption to your travel plans and assure you this decision was made after thorough consideration and prioritising, as always, the safety and security of our guests and crew. In light of this news, we would like to offer: A refund of the full cruise fare paid, including any flight cancellation costs and fees* A saving of 20% on any published 2024 sailing of your choice excluding World Cruise and Grand Voyages. *For guests with independent air arrangements, Silversea will reimburse reasonable out-of-pocket costs for any change, cancellation, or differential air travel fees. To request a reimbursement, guests should email receipts to GuestRelations@silversea.com. Refunds and claims will be reviewed and processed within 30 days of receipt. Note: If a prior FCC was applied to your booking, it would be reinstated to your guest profile with the previous amount. IMPORTANT: If you booked your Silversea cruise as part of a package with a Tour Operator or Travel Agency, please refer to them for the full terms and conditions of your overall package and any elements other than the cruise. Thank you for understanding the circumstances beyond our control that necessitated the cancellation of your voyage. If you have any additional questions, please don't hesitate to contact your travel advisor or cruise consultant or reach out to Resolutionsdesk@silversea.com We sincerely hope to welcome you aboard another Silversea voyage exploring our planet's authentic beauty in whispered Italian luxury and all-inclusive comfort. Best personal regards, Silversea Terms & Conditions Apply.
  17. Our cruise sailing on the 1st Feb has just been cancelled, Moon, Doha to Muscat. We received a mail from our TA, full refund AND the offer of a 20% discount on a future cruise booked by 2024.
  18. No luck for us, after our cancellation for Feb 1st we went for Dubai to Doha departing 26th January, guess what? Also cancelled.
  19. I did today, exactly the same, we were sailing Doha/Muscat departing 1st Feb
  20. We had notification this morning, our Doha to Muscat cruise starting 1st Feb is cancelled. Same, 20 percent off a cruise booked this year.
  21. We had notification this morning our Doha to Muscat cruise starting 1st Feb has been cancelled. Shame, we were celebrating three big occasions during the cruise!
  22. Correct, nothing. You have to be on the ball when these offers come up. My TA didnt pick it up, but to their credit they were on the case and got the fare reduction. It was the date of the cruise which I spotted which made me check.
  23. Result: Heard from our TA earlier, Regent will honour the new price, we have literally saved thousands of £ on this cruise.
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