DW and I were on the February 17 ,2024 Seascape cruise. It Mustafa's first week on board as YC director. He literally boarded the ship the same day as we did. When we entered the TSL on embarkation day, we noticed something was "off". The service level was not what up to MSC YC standards. Two days into our cruise, we found it necessary to discuss our concerns with Mustafa. We identified two specific problems; service/staffing problems in one of the YC venues, and, an equipment/amenities issue in another venue. The service/staffing issue was fixed Immediately, as in within the hour. From thereon, service was exceptional, even by Yacht Club standards.
We assumed the equipment/amenities issue was something that could not be fixed while at sea. We were wrong. This issue was fixed by the following day. Later that following day I bumped into Mustafa. When he saw me coming, he had a huge grin on his face. I thanked him and asked him how he could fix the equipment in the middle of the ocean. He answered with a smile "I have my sources". He is a true gentleman and outstanding manager and YC director. I don't know this for a fact, but I suspect Mustafa replaced a previous YC director who let staff and service deteriorate.
BTW, Mustafa comp'd DW and I with a free dinner at Butchers Cut for the issues we reported.