I'm going to post this since I never thought it would actually happen and as a TA I had not seen it happen before.
I travel with my mom, who has some mobility challenges. She needs to be able to walk in the shower, raised toilet seat, no lip into the bathroom, uses a cane, plus she does not sleep in a bed, we order a sleeper chair to be delivered to the room. We book accessible cabins. We sailed on Adventure of the Seas back in late 2021 with an OV accessible room. Imagine my surprise when we were going through the last checkin point and someone told us that we had been moved.
We went immediately to guest services, to find out that they moved us out of our OV accessible and into a standard OV because they were using the cabins in our area for potential quarantine cabins. This was decided by who knows who, ship staff, land staff, whomever made such a decision but never notified me as the agent or me as the client. The sleeper chair was delivered to a standard OV and of course you can imagine that once it was put together and placed in the room, there was no way to even get past it to the bed. We spent hours at GS, trying to get this sorted out. There were no vacant HC cabins available (we were told) and no one seemed to realize that this was a BIG DEAL.
We ended up in a JS to accommodate the sleeper chair, but this cabin has a tub and there is no way my mom could get her leg over the side. So they gave us the key to a vacant inside across the hall. Imagine a 85 yo woman having to pull open a cabin door, walk across the hall, open another door and then use the shower on her own because they TOOK AWAY OUR HC CABIN! I tried as best I could to assist but she is pretty independent and tried to manage as much as possible on her own.
Needless to say, it was a stressful cruise. I never thought that it would happen, but it did. I encourage everyone to make sure they fill out and submit their accessible needs form to the Special Needs department when booking an accessible cabin (and follow up prior to sailing to be sure they have it and have noted it). No one needs that kind of stress on vacation.