Here’s a negative: over three weeks ago Jet Blue canceled my returning flight 11/12 from San Juan (2pm) and replaced with an un doable 9am. Immediately contacted FBC to change to 11:18 am flight on Jet Blue that works. Now 22 days later this change has still not been completed. Have made numerous calls. Promised by tomorrow, I will see. Jet Blue said they could not change as booked by a travel agent, if done direct it would have been changed immediately. Be aware!