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Everything posted by avalon1025

  1. Having just returned last night from Maui (where the requirements for non quarantine admittance to the island is very well done and taken very seriously), it was a shock and shame to see people still fighting the system. We saw passengers on the plane refuse to wear a mask (taken off the plane, bye), people (tourists) in Maui not adhering to mask rules (very clearly outlined every few feet in areas - and not draconian or preventing any enjoyment) and in restaurants just not following simple protocols (like wearing a mask in an out of the restaurant, not while eating). Made me think, do I really want to be on an enclosed ship with these same people? No. I also assume these are the same people that if and when quarantined or having their cruise cut short would be wanting compensation or a class action suit again the cruise line.
  2. Happy to see Crystal getting back to cruising, but a hard no on bobbing around the Bahamas for a week. yuck...
  3. Holland America announced Canada cancellations today, I am sure Cunard won't be far behind
  4. Booked on an Oct 2021 cruise from Quebec, assume its cancelled. Has anyone received any notice from Cunard for these 2021 Canada sailings?
  5. Just one data point, but last week I cancelled a Seabourn cruise scheduled for July and got my money back in 3 days. I moved my cancelled June Crystal cruise to 2022 and I've sent 2 emails already to res support just to move the existing cash over (which reservations states they can no longer do). I doubt it will be done within the month, or two. Many of my friends won't book Crystal due to the way the last year was handled.
  6. Stayed at the Ritz prior to a Symphony TA. It was an amazing hotel. It’s a four seasons not a ritz Carlton
  7. My June cruise on Symphony was just cancelled as well....credits are now 115%
  8. Looks like my June cruise on symphony is the first cruise currently listed. Not buying air quite yet!
  9. Nothing to be puzzled by. La Terrazza was always full and honestly felt like eating in a mass market buffet. Indochine and atlantide were about it for our 10 days on board. The silver note was a joke. Indochine was so poorly lit it was like being in a mall food court. Caviar was not on the menu and we were actually told not to spread it around me the ship that it was available for free (classy). I sailed many many Silversea cruises but none were as bad (the ones with traditonal Dining rooms) as Silver Spirit. We asked for special off the menu items and finally received one on the second to last night having always been told the kitchen was not prepared to do off menu. We were one of the first cruises with the ridiculous iPad ordering and nothing came out correctly. Some of the worst dining on any ship after over 100 cruises. We’ve never had these issues on Crystal. Apparently, you are a cheerleader for Silversea and their new ships, so enjoy the poor dining and plastic hair dryer art in the stairwells.
  10. Sure, for most the 7 days are over and you’re off the ship before your display symptoms. Then the cruise line doesn’t have to say you caught it on the ship
  11. The given we could only eat in Atlantide as the weather was awful, menus that change every four days meant we had the same menus night after night. No one was forthcoming about ordering off menu until we spoke to the matre’d half way through the cruise. They also hid the fact that caviar was available. It was very different from cruises years ago on the shadow, whisper, wind and cloud. The cruise was mess and silversea would be my last choice in the luxury segment
  12. Sailed Silver Spirit two years ago, it was awful. Dining menus that never changed, and given it was a cold weather cruise the dining felt very limited without the outdoor options. Cabins was the best part, otherwise blah
  13. I used to always sail solo on the old triplets and always had a great time. Invitations for dinner were plentiful and it was up to me how to dine. Since the triplets left the fleet I moved over to Crystal, which was always wonderful (never really encountered any snooty passengers). Today I booked the Encore in July (fingers crossed Seabourn is sailing by then). Why the switch?, not happy with the way Crystal handled their shutdown, poor communication and many are still waiting for refunds from April (I had to jump through hoops with my credit card after waiting months for any refund or news from Crystal). Also, I'm unclear if Crystal will make it out of this, so back to Seabourn for now...
  14. I have a June booking on Symphony, but have a back up cruise plan on Seabourn. Sadly, I know some passengers that are still waiting for refunds that were asked for in April/May. Most have written off their deposits for next year (including me) Very sad. Are third party insurance companies even covering Crystal?
  15. Crystals CEO has failed miserably and his lack of communication has done harm to not only loyal passengers, but to the travel agent community and I am sure their vendors. If Crystal survives, I’d sail them as I’ve always found their shoreside operations no where near as together as the on board product. I have a deposit with Crystal for June but in my mind have written that cash off and we are looking (along with other friends who are long time Crystal sailors) for alternative sailings on Seabourn and/or Regent. These are stressful times and Crystals actions over the past months have just added to that, for that they fall down a few notches in my mind.
  16. on our last cruise on the Spirit we didn't learn about it being available till half way through the cruise (staff was very tight lipped about it being available unlike Seabourn) and then its was made into a big deal about asking supervisors, etc. We had it at dinner, but it was made out to be such a hassle when it didn't need to be.
  17. There is zero rhyme or reason to anything Crystal says about refunds. I learned my lesson after 130 days. File a charge back with your CC, I really think its the only way I was refunded. Sorry Crystal, but you lost me on anything you say going forward in regards to this topic. This is a fascinating study in how poor communication and an absent CEO can sink a company.
  18. I sallied the Oceania riviera once, and only once. The food was fine, but was the most boring cruise. It was the cruise after a large noro outbreak and maybe the crew was over it, but the cruise lacked any entertainment, service or anything memorable. In fact in over 100 cruises it was the only one I thought of getting off early and flying home. We had a PH and a great butler, but he left shortly after for another line. Crystal is far above Oceania in every way
  19. I’ll remember Eddie as a face on every computer, in every cabin, on TV and on signage in the lobby. I always found Crystal guests successful, but understated. The opposite of Eddie and her over the top lifestyle. She’s not missed in my book.
  20. My credit card says it has posted a permanent credit to my account and the dispute with Crystal has been closed. 138 days from cancellation. Sadly, I think it really did take intervention through my credit card for this result. Thank you for everyones tracking information, made this a bit easier to know you aren't the only one waiting.
  21. I’m over 130 days, last week did a charge back with my credit card company, but nothing from Crystal. Good luck everyone....
  22. Maybe an illuminated beer sign is more your taste?
  23. Processed a non receipt of services claim with Chase. Once I got through, its was super straight forward. I recommend, at this point, if you haven't received your refund to process a claim with your credit card(s). I'm over 125 days with zero additional communication from Crystal and obviously no refund. Sadly, this has impacted my desire to book with Crystal, we will keep our 2021 reservation (its just deposit), and see how this all goes. Worst case we dispute the deposit and call it a day with Crystal. As a business leader, I've been very impacted by the events happening across the globe. I have found being transparent and honest with vendors and customers has helped save not only our staff but our company (we are retailed based and had little to no revenue inbound for months, so I can imagine what Crystal is going through). With that, its no excuse to take advantage of your customers by failing to uphold your promises over and over again. I blame the CEO fo failing to read the situation. I for one would have no issue giving Crystal as much time as they need to process my refund, but with their poor communication, those days are over
  24. I feel the same way, I am still going through the chargeback process (hours on hold with crappy Chase, AMEX was a breeze), but having just past 125 days, I'm close to done with Crystal. I find the lack of communication (the one email over 4 months from their CEO is a bit too late) and now that they have (in my view) blown through the 120 day period, I really don't trust them anymore (I've been given every pre-written answer in their book). At this point I need to do what I can to get my cash back. If I ran my company like this, I'd have no company.
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