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prairie girl

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Everything posted by prairie girl

  1. I’m with you onboard! We enjoyed our Straubing tour this morning! How special are we? Two ships on one sailing! The sun is peaking through the clouds and we should be good for the rest of the cruise! Sandy
  2. Cheers to you, Jim & Kathleen, Bob & Judy…have a great time! Sandy & Dan
  3. Seems to be a UK web issue…both the US and Canadian website are working. The good news…the sailing date is now correct for you! 🤷🏻‍♀️
  4. Looks like the correct sailings are now showing on the UK site for you now…might be worth another “chat” with someone. I’m so sorry that you have had such a complicated first experience with your first Celebrity sailing.
  5. You are most welcome! We are joining you on this sailing! Welcome aboard!
  6. This is what I have…Hope it helps you out! To assist you with any changes or to rebook your guest, a special desk has been established to help you. The desk will open on Friday, January 13, 2023, and will remain open until Friday, January 27, 2023. The re-accommodation offer for your clients will be available during this time. For Individual Reservations: 1-888-281-9343 ext. 48846 For Group Reservations: 1-888-281-9343 ext. 48923 For Consumer Outreach: 1-800-556-8209 ext. 18881
  7. Gentlemen, start your engines! The Asia 2025 revised sailings are now back on the website! Happy travels everyone! 🛳️
  8. 🤷🏻‍♀️ We are waiting to hear back from our TA after speaking with someone at Celebrity directly. I suspect they have had to shift the original departure and arrival dates in the port of Singapore and it has had a domino effect in order to catch up so that the March 15, 2025 sailing resumes on the originally scheduled date. We are unable to see anything either as nothing is posted on the website. Perhaps we will know more tomorrow!!
  9. Looks like Celebrity is starting to inform us of the changes! This is what I received from my TA…looks like there were scheduling conflicts in Singapore. Naturally, these changes have yet to appear on the website! Happy planning everyone! Guests currently booked on the January 2, 2025 - March 3, 2025 sailings may cancel without penalty or rebook on the below alternate sailings. Celebrity Solstice: (at pro-rated rates) 11-Night Vietnam & Thailand Cruise departing January 2, 2025 13-Night Thailand & Vietnam Cruise departing March 2, 2025 Celebrity Solstice: (at protected rates) 12-Night Thailand & Vietnam Cruise departing January 13, 2025 12-Night Vietnam & Thailand Cruise departing January 25, 2025 12-Night Thailand & Vietnam Cruise departing February 6, 2025 12-Night Vietnam & Thailand Cruise departing February 18, 2025 Brand promotions will be protected for named and deposited bookings only. Air reimbursement is not being offered. A full refund for amounts paid will be processed to the original form of payment; however, if a guest chooses not to rebook, the above offer of compensation is no longer valid.
  10. The cruise following ours (that is still posted on the website) is showing comparable prices. Can’t tell you about suite class prices as we are in lower class staterooms.
  11. Depends on a lot of variables so someone else might be able to answer better than me. I would check your terms & conditions in your contract for your sailing as they can be different for different parts of the world. Some variables might also be refundable vs non refundable deposit, full payment made, if they cancel, if you cancel etc. The carrier can always make changes or modifications at anytime to the sailing itinerary without compensation as far as I am aware. But, you’d definitely have to verify this by checking your contract and with a qualified source! I know…that didn’t really answer your question and someone else might be able to reply to your query.
  12. I know…something isn’t sitting right with me! The fact that they continue to take bookings on potentially cancelled cruises just isn’t a business practice I want to be part of. I suspect…and this is my brain working…I think they are making a modifications to the itinerary and rather than have all those confirmed passengers carry on with the new itinerary, they are cancelling them all and going to reprice at a higher cost for rebooking. There will be no option for all those original bookings other than to pay more! Just my suspicious thoughts!
  13. We have a hold on one of the sailings and don't want to give them a dime until we have confirmation of these cruises happening or not! Yesterday when I had a “chat” with a Celebrity rep, he advised that everything is in “limbo” and to try and wait before putting down a deposit. I advised him that I can’t “limbo” for very long!!
  14. No news is good news?! Has anyone received confirmation from Celebrity or their TA that these cruises have been canceled?
  15. Well now… We put a cabin on hold for the March 3, 2025 sailing on Sunday! Not a mention or word about it no longer sailing from Celebrity. Checked with our TA to change our cabin location before we pay our deposit …still cabins available and still not a word from Celebrity about it no longer sailing. 🤷🏻‍♀️ Can anyone tell me for certain if the Jan 14, 2025 to March 3, 2025 sailings have indeed been cancelled?
  16. I had issues with the website today as well! I finally managed to hit the “contact us” icon and started a live chat to get an answer. I see now that there is a notice on the bottom of the page that they are experiencing difficulties with some of their website. I am also getting more and more frustrated dealing with them. The end product better be worth it!!
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