Am I being unreasonable?
We are sailing on 5/5/22 on Ovation. We have three cabins. My sister is sailing solo and originally booked a Studio Interior. So she would have gotten 2 pts per night with the double pt promo. In August 2021, we noticed that an Interior Guarantee was only about $10 difference so I called Casino Royal to see about upgrading her. I specifically asked if the guarantee cabin would be a double occupancy because she wanted to be able to get 4 pts per night (2 per night for solo and then the double promo). I was told yes it would be a full size cabin and she would get the quadruple pts. We made the change and she has been patiently waiting since that time for her assignment.
She got the assignment today and it was the same studio interior cabin # she had originally booked way back when so instead of getting the 4 pts per night she has been expecting, she will only get 2.
I am currently on the phone with RCL to see about getting this resolved and they are saying I have to pay to upgrade her to an assigned double occupancy stateroom.
This makes no sense to me. I was told when I upgraded her that her guarantee was for a double occupancy and she was charged double cruise fare for the GTY cabin. If she paid that supplement, should she not get the cabin? Or at least the points?