Our past experience of P&O customer service has to say the very least been abysmally poor. For instance replying about transferring a cruise to another ship after they cancelled our cruise, 12 days after the alternative cruise had sailed. Not to mention not informing us of the cancellation in the first place (we found out by chance from this very forum 4 days prior to sailing).
However, yesterday my daughter contacted P&O regarding our upcoming holiday and an I.T. issue (surprise, surprise) and the lady that she spoke to could not have been more pleasant to deal with or more helpful.
We heard the whole conversation on speaker phone, and speak as you find we give P&O a very positive ten out of ten on this occasion.