Dear travelling fools,Thank you for the opportunity to talk to your rep about our experience with our river cruise.
Welcome back home! We are happy to hear that you had a good trip — and pleased that we were able to help you out with your flights so that it could get started on the right foot. That you enjoyed the tours, took advantage of free time, loved the outdoor Ukrainian lunch, and found the ship to be up to standards, well, all of that is just wonderful! We’d love to hear even more of your feedback: like what stops you most enjoyed, tips for others who like to explore on their own, etc.
We appreciate your comment on providing tour options based on level of activity. In fact, we do exactly that in our other destinations. Footsteps of the Cossacks has been the final itinerary for our implementation of this program and while we are slowly rolling it out (to see what works, what doesn’t, and adjust accordingly) we expect it to be a regular feature on every departure by 2013. Our Vice President of Product Marketing recently sailed on Viking Lomonosov and shares your opinion wholeheartedly. He is one of the team members who is working on this project. We realize that one size doesn’t always fit all and that increasing the options for assisted independent exploration is yet another way guests will be able to further personalize their trips. All that said, we recognize that these changes were not yet made and therefore couldn’t benefit you, and we do apologize for the frustration.
You also mention the staff, and while we’re happy to hear that you found them overall to be helpful and friendly — and that you particularly enjoyed the service of Olga, Dasha, and Liza — we are concerned with the mention of the maître d'. We’ve asked our Customer Relations team to call you next week so that we may get a few more details on this matter. In the meantime, you can always contact us again at [email protected]. We’ll always be happy to hear from you!
Thank you again for joining us in Ukraine. We hope to see you aboard another ship in another destination sometime very soon.
Viking River Cruises
It is nice to know a company listens and looks into problems and concerns customers have.
Looking forward to our next river cruise.