What is the e-mail address for resolutions

Does anyone know the e-mail I use to share a concern I have with RCI? Who is the new CEO that I can mail? Is it MichaelBayley@RCCL.com?

Thank you for your help!

Jackie

Mbayley@rccl.com

There is no specific e mail for resolutions.

try mbayley@rccl.com

Does anyone know the e-mail I use to share a concern I have with RCI? Who is the new CEO that I can mail? Is it MichaelBayley@RCCL.com?

 

Thank you for your help!

 

Jackie

http://www.royalcaribbean.com/customersupport/contactUs.do

Post Cruise Questions and Comments

Please E-mail Us regarding any questions or comments you may have about your recent sailing, include your ship, sail date and reservation number.

Letters should be sent to:

Corporate Guest Relations

1050 Caribbean Way

Miami, FL 33132

(Due to mail processing times, please allow 10-14 days for a response.)

You are also welcome to call our Corporate Guest Relations Department:

Monday - Friday 8:00 a.m. - 8:00 p.m. EST

Saturday - Sunday 9:00 a.m. - 7:00 p.m. EST • (800) 256-6649

They really do read your letters! I sent one (snail mail) to M Bayley's office regarding some things that happened on FOS. Some good, some not so good. I received a personal phone call about a month later. They take your suggestions very seriously. I felt like I was heard!

Thank you all for the info. I sent an email this morning. Let's see if I get a response.

Is there ANY chance that SOMEONE on here could help you?

Thank you all for the info. I sent an email this morning. Let's see if I get a response.

mbayley@rccl.com is correct. It usually takes a few days to get a response but they do respond (not that they follow through). I was just thrilled to get a call after being ignored with an email to another cruise line. Think they are getting so many complaints regarding the Quantum it may take time.

Is there ANY chance that SOMEONE on here could help you?

Merion....that is really kind of you. My situation is a pricing one. My DH and I are loyal to Royal. I just think mgmt needs to be aware when a C&A rep says incorrect information. Also, I was on hold for resolution dept for 33 minutes before I finally hung up. Not great customer service.

When I sent the email, I started it with many of the things RCI is so fantastic at!

Jackie

Merion....that is really kind of you. My situation is a pricing one. My DH and I are loyal to Royal. I just think mgmt needs to be aware when a C&A rep says incorrect information. Also, I was on hold for resolution dept for 33 minutes before I finally hung up. Not great customer service.

 

When I sent the email, I started it with many of the things RCI is so fantastic at!

 

Jackie

I don't think you received bad customer service. Unfortunately there are more people with problems and not enough Resolutions Specialists. You were put in a queue and your call would have been answered by the next available agent.

We have been very successful with Resolutions and sending an email to head office with a quick phone call or email reply.

Hopefully you get some faster response and a solution to your problem.

If you call resolutions, ask for Anne.

Not the done thing to post full name or email, but if she is available I know she will do all she can to assist and hopefully resolve your issue

Excellent service and a wonderful person.

Solved an issue we had last year and some.

Happy Days!