Crown & Anchor

In our last several attempts to speak with a C & A representative we are getting people on Central or South America vs the people in their Oregon offices . All are nice people ;but ,English is not their first language & some communications problems come about because of this . If we need more help we ask to be transferred to the US .

What has your experience been with foreign C&A representatives?

Guatemala.

I've currently been on hold waiting to get to anyone, South American, Oregon or Martian....at this point I don't care just answer the phone.

My last couple of calls to them the reps have been very rude. In the past I would finish up my business and often times have a friendly chat with them about cruising. Not the case anymore.

My last couple of calls to them the reps have been very rude. In the past I would finish up my business and often times have a friendly chat with them about cruising. Not the case anymore.

Maybe the reps. in Guatemala don't know anything about cruising therefore the lack of any conversation about it.

I meant to say I'd been on hold for 30 minutes waiting. I gave up.

Maybe the reps. in Guatemala don't know anything about cruising therefore the lack of any conversation about it.

That was my point. They use to be friendly calls. Now they seem to want to hang up on you.

I gave up on calling C&A. I just call the regular reservations line and so far I have only spoken to very helpful people in Oregon.