Initial deposit problem

[gr8cruisn]

I was so excited last Tuesday when I booked a Carnival cruise to Mexico on-line and made an initial deposit of $500. I printed out my confirmation and it shows my deposit was $500 (I am so glad I did that!)

 

On Friday, I found that I was billed for the entire amount of the cruise:eek:. Carnival is reversing the charge, so I am happy about that, but I just received a response to my concerns from "Guest Solutions Support" about my questions as to how/why it happened and they said that I 'choose' to be billed in full when i made my reservation. They don't know yet that I have proof that I choose $500 and not the entire amount.

 

I am feeling not so excited now about my upcoming cruise. I will get over it, but I have a bad taste in my mouth about the response. I feel like they just don't care. Probably not worth it to worry about it (since they said they would reverse the full amount), but it's just the principle!

[shof515]

seems to be a common problem with the carnival site, search around the forums

[pokergirl34]

Don't let it leave a bad taste in your mouth! Carnival has a terrible website. We had the same experience and they reversed the balance very quickly. I think it's a glitch with the website, and not a person doing it. I just learned to never book online again, but with a Carnival vacation specialist over the phone. The Guest Solutions is probably looking at whatever was on the website, but the website is messed up.

 

Have fun on your cruise!

[spacewoman]

I'd be ticked too but I wouldn't let it affect my cruise. I'm glad you posted - it tells me never book on their website. I could just see having an argument with my credit card company over this:( it would be a nightmare

[firefly333]

Did you book it online?? There is a box you have to uncheck in order to not be billed the full amount, its the default option (dumb I agree).

 

What proof did you keep that you did not agree to be billed in full? Did you book in person and that rep made the mistake?

[murphalina]

I feel like they just don't care.

 

Believe me, they don't care. They are underpaid and overworked customer support staff who work from a set of template replies. I guarantee they are evaluated by how many issues they resolve per day, not the quality of their support. They won't investigate your issue, they will just try to fix it, which is what they did by reversing the charge.

 

I have never received a response from the generic customer support email that was an answer to my actual question, or the actual information I requested. Never. It's typical for the type of business, that type of customer support work.

[scchasgal]

Did you book it online?? There is a box you have to uncheck in order to not be billed the full amount, its the default option (dumb I agree).

 

What proof did you keep that you did not agree to be billed in full? Did you book in person and that rep made the mistake?

 

 

First paragraph of OP's intial thread. "Printed out confirmation showing the 500.00 deposit."

[mrpayroll]

As long as they reversed it, forget about it and start planning for your cruise. As the saying goes, don't cry over spilled milk....:rolleyes:

[marie0157]

I don't see what the problem is or why It left a bad taste in your mouth.

 

Carnival fixed the problem, mistakes are made everyday.

[firefly333]

First paragraph of OP's intial thread. "Printed out confirmation showing the 500.00 deposit."

 

Im still curious if they booked in person or online.

[scchasgal]

Im still curious if they booked in person or online.

 

The original post also said online

[gr8cruisn]

Thanks everybody! I feel better already. Movin' on, but I guess I won't use their web-site - I'll always call from now on. And I won't let it mess up my cruise that's for sure.

[kris12]

I always call to book but I have often made payments online with no problem. I agree don't let it affect your excitement over having a cruise to plan! Have fun!