marci22 Posted November 24, 2012 #1 Share Posted November 24, 2012 Is anyone else having problems viewing their C&A info on the website? It's been like that since yesterday. Link to comment Share on other sites More sharing options...
paul.ed Posted November 24, 2012 #2 Share Posted November 24, 2012 Hello I can log on with no problems and view all info. Not sure if this because I am in the UK? But all ok at my end. Paul Link to comment Share on other sites More sharing options...
PH8 Posted November 24, 2012 #3 Share Posted November 24, 2012 All good here......I'm on Mozilla,if that makes a difference.. Link to comment Share on other sites More sharing options...
rubrrick Posted November 24, 2012 #4 Share Posted November 24, 2012 I'm running Explorer 8 and having no problems. I have heard of late that if you have not cleared cookies on your computer, some were having problems with the Royal Caribbean website. Rick Link to comment Share on other sites More sharing options...
cruisenfever Posted November 24, 2012 #5 Share Posted November 24, 2012 I just tried and got in and I'm using Firefox. Link to comment Share on other sites More sharing options...
marci22 Posted November 24, 2012 Author #6 Share Posted November 24, 2012 I tried using Firefox with same result. It keeps saying "Your detailed Crown & Anchor information is currently not available. You can continue browsing the site, but please keep in mind that anything pertaining to your Crown & Anchor membership information will not be viewable at this time." I am afraid they deleted me from their system because when I click on "past cruises" it says "you must be a loyalty member to access this information" or something like that. Link to comment Share on other sites More sharing options...
PH8 Posted November 24, 2012 #7 Share Posted November 24, 2012 I tried using Firefox with same result. It keeps saying "Your detailed Crown & Anchor information is currently not available. You can continue browsing the site, but please keep in mind that anything pertaining to your Crown & Anchor membership information will not be viewable at this time." I am afraid they deleted me from their system because when I click on "past cruises" it says "you must be a loyalty member to access this information" or something like that. Time for a phone call!!:) Link to comment Share on other sites More sharing options...
marci22 Posted November 24, 2012 Author #8 Share Posted November 24, 2012 Time for a phone call!!:) I dread it! Link to comment Share on other sites More sharing options...
PH8 Posted November 24, 2012 #9 Share Posted November 24, 2012 Good luck...........Im sure it is just a IT glitch.. Link to comment Share on other sites More sharing options...
cruisenfever Posted November 24, 2012 #10 Share Posted November 24, 2012 I tried using Firefox with same result. It keeps saying "Your detailed Crown & Anchor information is currently not available. You can continue browsing the site, but please keep in mind that anything pertaining to your Crown & Anchor membership information will not be viewable at this time." I am afraid they deleted me from their system because when I click on "past cruises" it says "you must be a loyalty member to access this information" or something like that. As Kathy said, call 1-800-526-9723(for D+ press 9 anytime during the greeting). Check to see what date of birth they have for you. That was my problem several months ago. Link to comment Share on other sites More sharing options...
Retired LEO Posted November 24, 2012 #11 Share Posted November 24, 2012 If 2 accounts are using the same email it'll screw it up. That was my problem a few weeks ago. They just deleted 1 email address and I reappeared. Link to comment Share on other sites More sharing options...
cruisenfever Posted November 24, 2012 #12 Share Posted November 24, 2012 If 2 accounts are using the same email it'll screw it up. That was my problem a few weeks ago. They just deleted 1 email address and I reappeared. Great point. We each have our own account and our own email address. Link to comment Share on other sites More sharing options...
marci22 Posted November 24, 2012 Author #13 Share Posted November 24, 2012 I finally got through by phone (very long wait). Of course this time when I go to add my C&A number (missing before) it let me add it and all my info came up. aarrrrgggh! Thanks for the responses! ps none of the other adults in my family are coming up. I did notice that me and DH had same email in the personal info field. I changed one of them. Maybe that will work. Link to comment Share on other sites More sharing options...
cruiseguy1016 Posted November 24, 2012 #14 Share Posted November 24, 2012 I have no problem viewing my reservation. My problem is I can't do a price check on my upcoming cruise. When I get to the "Book Now" page, it says the web site is down. Link to comment Share on other sites More sharing options...
cruisenfever Posted November 24, 2012 #15 Share Posted November 24, 2012 I have no problem viewing my reservation. My problem is I can't do a price check on my upcoming cruise. When I get to the "Book Now" page, it says the web site is down. It's weekend maintenance. Link to comment Share on other sites More sharing options...
marci22 Posted November 24, 2012 Author #16 Share Posted November 24, 2012 I haven't been on the website in awhile until yesterday and I noticed there are still several glitches depending on what you are trying to do. This is so annoying: At this time, we are not able to complete your request. Please try again later. Link to comment Share on other sites More sharing options...
MaryAnn&Don Posted November 24, 2012 #17 Share Posted November 24, 2012 Had the same problem yesterday. I got to my personal info and saw the membership number was missing. I added it and then the past cruises showed up. I went and had to reprint my sail pass next and it was now correct info as well. I think RCL has some problems with their customer data base. Link to comment Share on other sites More sharing options...
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